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Exam Name: SDM Certification - CARE
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SDM_2002001040 Exam Cost Total Q&A: 121 Questions and Answers
Last Update: 2014-09-02
Exam Name: SDM Certification - NI
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SDM_2002001050 Test Answers Total Q&A: 160 Questions and Answers
Last Update: 2014-09-02
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NO.1 What is Gross Profit?
A. Gross Sales minus discounts and penalties.
B. Net Sales minus Cost of Goods Sold.
C. Gross sales minus all Operating Costs.
D. Gross Sales minus Gross Costs.
Answer: B
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NO.2 Who is responsible for managing customer requirements during the Care phase?
A. Care Technical Manager if assigned, otherwise the Care Program Manager.
B. Care Program Manager.
C. Care Program Coordinator if assigned, otherwise the Care Program Manager.
D. CT Head.
Answer: B
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NO.3 A customer has a free 3-year warranty contract. What contract type is used in CDB/SAP?
A. Care Agreement.
B. Warranty Standard contract.
C. Warranty Extended contract.
D. 1st Warranty Standard and Warranty Extended for the next 2 years.
Answer: C
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NO.4 Care Plan can be used as:
A. Basic reference in contractual disputes with customer.
B. Service Manual, helping to induct new Care Team members.
C. Financial Planning support tool in CT.
D. The source of resource forecast data.
Answer: B
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NO.5 Who needs to agree on the Care Plan?
A. Head of Care in region and Care Program Manager.
B. Care Program Manager and CT Head.
C. Customer and CT Head.
D. Care Program Manager and Customer.
Answer: D
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NO.6 What are the 3 Care SWS portfolio segments?
A. Active Network Assurance (ANWA), Preventive Services, Launch Support services.
B. Active Network Assurance (ANWA), Software Evolution & Expertise (SEE) and Multi Supplier
Support (MSS).
C. Active Network Assurance (ANWA), Software Evolution & Expertise (SEE), Life Extender (LE)
Services.
D. There are only two portfolio segments in Care SWS: Active Network Assurance (ANWA), Software
Evolution & Expertise (SEE).
Answer: B
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NO.7 If a CSDA gets declined, how much notice should be given to a customer that services will
terminate?
A. 10 working days.
B. 30 working days.
C. 30 calendar days.
D. CT Head decides.
Answer: D
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NO.8 When we receive payment for a customer invoice, what financial statement is affected?
A. The Profit & Loss statement only.
B. Both the Profit & Loss statement and the Balance Sheet.
C. Profit & Loss and Cash Flow statements.
D. Balance Sheet statement only.
Answer: D
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