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Exam Name: Certified Lean Six Sigma Black Belt (CLSSBB)
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CLSSBB Actual Test Total Q&A: 227 Questions and Answers
Last Update: 2014-09-22
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NO.1 A quality leader who did extensive work with Japanese industry is:
A. Juran
B. Ishikawa
C. Deming
D. Ohno
E. Taguchi
F. all of the above
G. none of the above
Answer: F
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NO.2 The support for an important quality initiative was lacking in congress until Reagan's Secretary
of Commerce was killed in a horseback riding accident in 1987. That initiative was:
A. assigning National Institute for Standards and Technology (NIST) quality oversight duties
B. "consensus of the House" proclamation for Deming's 14 points
C. changing National Bureau of Standards to NIST.
D. authorizing the American National Standards Institute (ANSI) to join with the International
Standards Organization (ISO) to promulgate standards.
E. none of the above.
Answer: E
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NO.3 A quality engineer employed by a hospital is asked to improve the process of medication
storage in locked cabinets near patient doors. One defect that occurs rarely is that the medication
caddy is left out when the cabinet is relocked. The engineer installs a gravity activated arm that will
not permit the door to close when the caddy isn't inside. This improvement is best described by
which approach to problem solving?
A. 5S
B. Poka yoke
C. Kaizen
D. PDCA
E. Re-engineering
Answer: B
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NO.4 George is an employee of Black, Inc. John is George's internal customer. Which statement is
true?
A. John is employed by Black, Inc.
B. John is employed by another company that supplies material to Black, Inc.
C. John is employed by a company that purchases material from black, Inc.
D. John is employed by another company that has a fiduciary agreement with Black, Inc.
E. John is employed by another company as an internal auditor.
Answer: A
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NO.5 Causes in a cause and effect diagram often include management, measurement systems,
mother nature and the four standard causes:
A. man, material, methods, machines
B. man, manufacturing, methods, material
C. marketing, methods, material, machines
D. man, material, millennium, machines
E. none of the above
Answer: A
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NO.6 In a series of linked processes and associated feedback loops the product or service flows
________ and the information flows ________.
A. rapidly, slower
B. downstream, upstream
C. evenly, digitally
D. sooner, later
E. to the customer, from the supplier
F. none of the above
Answer: B
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NO.7 The word "champion" in the context of Six Sigma projects refers to:
A. the team that has had the most impact on the bottom line.
B. the person who has coordinated teams most effectively
C. the individual who has outpaced all others in six sigma knowledge
D. none of the above
Answer: D
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NO.8 Customer segmentation refers to:
A. dividing a particular customer into parts that are more easily understood
B. grouping customers by one or more criteria
C. maintaining secure customer listings to minimize communication among them
D. eliminating or "cutting off" customers with poor credit history
Answer: B
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