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Exam Code: 920-183
Exam Name: Nortel (Callpilot RIS.5.0 System Administrator)
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 56 Questions and Answers
Last Update: 2014-03-30

Exam Code: 920-804
Exam Name: Nortel (Nortel technology standards and protocols for converged networks)
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 72 Questions and Answers
Last Update: 2014-03-30

Exam Code: 920-803
Exam Name: Nortel (Nortel technology standards and protocol for ip telephony solutions)
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 55 Questions and Answers
Last Update: 2014-03-30

Exam Code: 920-164
Exam Name: Nortel (NCSS-Contact Center Manager RIs6.0 I and M)
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 57 Questions and Answers
Last Update: 2014-03-30

Exam Code: 920-172
Exam Name: Nortel (NCSS-Nortel Communication Control Toolkit Ris.6.0)
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 58 Questions and Answers
Last Update: 2014-03-30

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NO.1 A customer has Contact Center Manager Server (CCMS) and wants to create a Platform Recovery
Disk. Which CCMS utility should the customer use for creating a Platform Recovery Disk?
A. Migration utility
B. Database backup utility
C. Registry Maintenance utility
D. Server Setup Configuration utility
Answer: D

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NO.2 Your current configuration consists of Symposium Web Client Rls. 4.5 installed on a Windows 2000
server. Your target objective is to be using Contact Center Manager Administration (CCMA) on your new
Windows 2003 server. Which two interim steps are appropriate prior to upgrading to CCMA? (Choose
two.)
A. Utilize the Active Directory Application Mode (ADAM) Migration Tool MSI for data transfer.
B. Upgrade to CCMA, then migrate to the new server.
C. Install CCMA on the Windows 2003 server and migrate the data.
D. Upgrade to Windows 2003. Next, upgrade Symposium Web Client to CCMA.
E. Migrate to the Windows 2003 server with Symposium Web Client Rls. 4.5 then upgrade to CCMA.
Answer: AE

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NO.3 You have been asked to migrate a classic client environment to the Contact Center Manager
Administration (CCMA) environment. The classic client data must be migrated to the CCMA during the
upgrade process. Which data must be re-created, rather than migrated?
A. assignments
B. user defined reports
C. user defined schedules
D. custom real time displays
Answer: D

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NO.4 You have been asked to upgrade a Symposium Call Center Server (SCCS) Rls. 3.0 to Contact Center
Manager Server (CCMS). Which path is supported?
A. Migrate directly to CCMS.
B. Migrate to SCCS Rls. 4.2, then to CCMS.
C. Migrate to SCCS Rls. 5.0, then to CCMS.
D. Migrate to SCCS Rls. 4.0, to 5.0, then to CCMS.
Answer: B

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NO.5 When migrating Active Directory data, several factors will determine the length of time required to do it.
Which three factors are relevant? (Choose three.)
A. the speed of the network
B. the proximity of the servers
C. the speed of the computers
D. the amount of Symposium data to be migrated
E. the current release of Symposium Call Center Server
Answer: ACD

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Exam Code: 920-183
Exam Name: Nortel (Callpilot RIS.5.0 System Administrator)
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 56 Questions and Answers
Last Update: 2014-01-18

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NO.1 After a user attempts to launch an Email-By-Phone session by pressing 8-9, the system responds by
stating that the message list is empty and returns the user to CallPilot messages. What is a possible
cause for this scenario?
A. The message list on the email server is empty.
B. The user has an incorrect user ID or password.
C. The Email-By-Phone feature is not enabled for this user.
D. The email address is entered incorrectly in the mailbox properties.
Answer: A

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NO.2 A customer wants to implement a User Privacy Option for all My CallPilot users. How can the
administrator let the users self-administer the privacy option?
A. In the Mailbox settings of Security Administration, deselect Name Dialing and Name Addressing.
B. In the Name Dialing settings of the Messaging Management page, deselect Name Dialing and Name
Addressing.
C. In the Privacy and Blocking settings of the User Creation Template, deselect Name Dialable by
External Callers.
D. In the Desktop and Web Messaging Configuration settings of the Mailbox Class Details page, select
Allow User to Hide Entry in Address Book.
Answer: D

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NO.3 The performance and capabilities for Remote Notification are important for both the system
administrator and the user. Which two statements about configuring Remote Notification are true?
(Choose two.)
A. The schedule is defined in the mailbox class.
B. It can be set up with telephone keypad commands.
C. It can be configured for up to three target Directory Numbers (DNs).
D. It allows only a specific number of retries before notification is turned off.
Answer: BD

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NO.4 CallPilot administrators can provide centralized control of desktop options. Which two are configurable
services for Desktop and Web Messaging? (Choose two.)
A. fax printing
B. desktop playback
C. address book location
D. creation of a revert directory number
Answer: BC

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NO.5 After installing CallPilot Desktop Messaging, an end user needs to retrieve the messages from the
CallPilot mailbox. Which protocol enables desktop messaging clients to retrieve messages from the
CallPilot server?
A. Simple Mail Transfer Protocol (SMTP)
B. Internet Message Access Protocol (IMAP)
C. Lightweight Directory Access Protocol (LDAP)
D. Simple Network Management Protocol (SNMP)
Answer: B

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NO.6 You are installing the Messaging Waiting Indication (MWI) icon for Desktop Messaging and My
CallPilot users. Which statement about the MWI icon feature is true?
A. You can install the MWI software by using only the desktop client installer.
B. You can install the MWI software by using only the standalone desktop player.
C. You can install the MWI software by using the desktop client installer or the standalone desktop player.
D. You cannot download the MWI software from My CallPilot. You must download from Desktop
Messaging.
Answer: C

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NO.7 CallPilot Desktop Messaging clients at a company are unable to send messages from the desktop
interface. Which messaging protocol must be configured to enable this capability?
A. Simple Mail Transfer Protocol (SMTP)
B. Internet Message Access Protocol (IMAP)
C. Lightweight Directory Access Protocol (LDAP)
D. Simple Network Management Protocol (SNMP)
Answer: A

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NO.8 You are implementing the Outlook Single Inbox feature at your company. The IT team asks you how
this feature affects the Exchange Server. Which information will you share to answer their question?
A. The original CallPilot message and all copies are transferred to the Exchange Server.
B. Synchronization between the Exchange Server and the CallPilot Server occurs even when CallPilot is
not running.
C. Copies of users' CallPilot messages are saved to the Exchange Server. The original messages reside
on the CallPilot server.
D. Desktop Messaging synchronization does not require that Microsoft Outlook be actively running on the
user's computer.
Answer: C

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Exam Code: 920-183

Exam Name: Nortel (Callpilot RIS.5.0 System Administrator)

920-183 (Callpilot RIS.5.0 System Administrator) Free Demo Download: http://www.it-tests.com/920-183.html

NO.1 You are installing the Messaging Waiting Indication (MWI) icon for Desktop Messaging and My
CallPilot users. Which statement about the MWI icon feature is true?
A. You can install the MWI software by using only the desktop client installer.
B. You can install the MWI software by using only the standalone desktop player.
C. You can install the MWI software by using the desktop client installer or the standalone desktop player.
D. You cannot download the MWI software from My CallPilot. You must download from Desktop
Messaging.
Answer: C

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NO.2 The performance and capabilities for Remote Notification are important for both the system
administrator and the user. Which two statements about configuring Remote Notification are true?
(Choose two.)
A. The schedule is defined in the mailbox class.
B. It can be set up with telephone keypad commands.
C. It can be configured for up to three target Directory Numbers (DNs).
D. It allows only a specific number of retries before notification is turned off.
Answer: BD

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NO.3 A customer wants to implement a User Privacy Option for all My CallPilot users. How can the
administrator let the users self-administer the privacy option?
A. In the Mailbox settings of Security Administration, deselect Name Dialing and Name Addressing.
B. In the Name Dialing settings of the Messaging Management page, deselect Name Dialing and Name
Addressing.
C. In the Privacy and Blocking settings of the User Creation Template, deselect Name Dialable by
External Callers.
D. In the Desktop and Web Messaging Configuration settings of the Mailbox Class Details page, select
Allow User to Hide Entry in Address Book.
Answer: D

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NO.4 After a user attempts to launch an Email-By-Phone session by pressing 8-9, the system responds by
stating that the message list is empty and returns the user to CallPilot messages. What is a possible
cause for this scenario?
A. The message list on the email server is empty.
B. The user has an incorrect user ID or password.
C. The Email-By-Phone feature is not enabled for this user.
D. The email address is entered incorrectly in the mailbox properties.
Answer: A

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NO.5 You are implementing the Outlook Single Inbox feature at your company. The IT team asks you how
this feature affects the Exchange Server. Which information will you share to answer their question?
A. The original CallPilot message and all copies are transferred to the Exchange Server.
B. Synchronization between the Exchange Server and the CallPilot Server occurs even when CallPilot is
not running.
C. Copies of users' CallPilot messages are saved to the Exchange Server. The original messages reside
on the CallPilot server.
D. Desktop Messaging synchronization does not require that Microsoft Outlook be actively running on the
user's computer.
Answer: C

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NO.6 CallPilot administrators can provide centralized control of desktop options. Which two are configurable
services for Desktop and Web Messaging? (Choose two.)
A. fax printing
B. desktop playback
C. address book location
D. creation of a revert directory number
Answer: BC

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NO.7 CallPilot Desktop Messaging clients at a company are unable to send messages from the desktop
interface. Which messaging protocol must be configured to enable this capability?
A. Simple Mail Transfer Protocol (SMTP)
B. Internet Message Access Protocol (IMAP)
C. Lightweight Directory Access Protocol (LDAP)
D. Simple Network Management Protocol (SNMP)
Answer: A

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NO.8 After installing CallPilot Desktop Messaging, an end user needs to retrieve the messages from the
CallPilot mailbox. Which protocol enables desktop messaging clients to retrieve messages from the
CallPilot server?
A. Simple Mail Transfer Protocol (SMTP)
B. Internet Message Access Protocol (IMAP)
C. Lightweight Directory Access Protocol (LDAP)
D. Simple Network Management Protocol (SNMP)
Answer: B

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