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Exam Code: EX0-103
Exam Name: ISO/IEC 20000 Foundation
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EX0-103 Dumps PDF Total Q&A: 116 Questions and Answers
Last Update: 2014-05-13

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Exam Code: SCNS-EN
Exam Name: SCNS Tactical Perimeter Defense Exam
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SCNS-EN Dumps PDF Total Q&A: 232 Questions and Answers
Last Update: 2014-05-13

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Exam Code: TMPTE
Exam Name: TMap NEXT® Test Engineer
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NO.1 Which type of tool is used in the Execution phase to test a module or component that has a
relationship with programs that have not yet been realized?
A. code coverage tool
B. comparator
C. 'model-based testing' tool
D. stubs and drivers
Answer: D

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NO.2 What is not an advantage of applying a test design technique and recording it in the test specifications?
A. that the tests are reproducible
B. that the test specifications are transferable
C. that coverage of 100% is achieved
D. that it provides a justified elaboration of the test strategy
Answer: C

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NO.3 See the illustration below:
To test a registration application for a weekend trip, logical test cases must be created in
accordance with the Data Combination Test. In addition, it has been agreed that less depth testing
must be performed. One data pair has been defined that must be fully tested in combination:
-car - attraction
Eight test cases are designed using a classification tree.
Where must the 'bullets' for test case 4 be placed?
A. Saturday, fun park, 2nd
B. Sunday, museum, station
C. Sunday, fun park, station
Answer: C

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NO.4 Which activity is not part of the Completion phase?
A. updating the testware to be preserved
B. assessing test results
C. evaluating the test process
D. selecting the testware to be preserved
Answer: B

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NO.5 A structured testing approach is characterized by:
-providing concrete footholds -covering the full scope and describing the complete range of relevant
aspects -providing a structure, so that it is clear what exactly by whom, when and in what sequence has to
be done
What is the fourth characteristic?
A. it delivers insight into and advice on any risks in respect of the quality of the tested system
B. managing test activities in the context of time, money and quality
C. the testing is on the critical path of the total development, as briefly as possible, so that the total lead
time of development is shortened
D. to find defects at an early stage
Answer: B

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NO.6 Which defect has an internal cause that can be solved within the test team?
A. a defect in the test basis
B. a defect in the test specification
C. a defect in the test object
Answer: B

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NO.7 Under which circumstance can Exploratory Testing be used effectively?
A. when experienced testers with domain knowledge are available
B. when testing must be as brief as possible on the critical path of the project
C. when critical functionality, failure of which can cause severe damage, must be tested
Answer: A

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NO.8 See the definition below:
Tests in which the supplying party demonstrates that the product particularly meets the functional and
non-functional specifications and the technical design, among other things.
Of which test level is this the definition?
A. acceptance test
B. development test
C. system test
Answer: C

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Exam Code: EX0-103
Exam Name: EXIN (ISO/IEC 20000 Foundation)
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 116 Questions and Answers
Last Update: 2013-11-14

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NO.1 Which of the following must be included within the Service Management plan?
A. Configuration Item (CI) type
B. Information security controls
C. Return to normal working
D. Tools as appropriate to support the processes
Answer: D

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NO.2 What is accreditation in the context of ISO/IEC 20000?
A. the determination of measurement results using defined procedures on the basis of documented
requirements
B. the evaluation of test results to verify compliance with requirements plus confirmation by the
certification body
C. the notification of approved testing and certification bodies with the relevant authority for publication
D. the official recognition by a third party of organizations involved in testing, inspection and certification
Answer: D

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NO.3 The Service Provider should check that the Service Management objectives and the plan are being
achieved. Which of the following items is not measured as part of this monitoring, measuring or review?
A. Customer satisfaction
B. Major non-conformities
C. Problems
D. Resource utilization
Answer: C

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NO.4 Which statement below is not a purpose of Supplier Management procedures?
A. that business transactions between all parties are recorded
B. that information on the performance of all suppliers can be observed and acted upon
C. that it is made clear that the supplier cannot subcontract part of the delivered services to the Service
Provider
D. that the suppliers understand their obligation to the Service Provider
Answer: C

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NO.5 What is the objective of a Management System?
A. to define, agree, record and manage levels of services
B. to ensure that Key Performance Indicators (KPIs) are defined for all IT services
C. to ensure that new services and changes to services will be deliverable and manageable at the agreed
cost and services quality
D. to provide the policies and the framework that is needed for the effective management and
implementation of all IT services
Answer: D

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NO.6 What is the added value of a service being delivered?
A. You can specifically define the service by means of a Service Level Agreement (SLA).
B. You do not have the ownership of specific costs and risks in producing the service.
C. You do not have to invest in a process to control it.
D. The outcomes have a lower total cost of ownership than when the value is produced within the
customer organization.
Answer: B

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NO.7 Which service changes should be documented in change records?
A. all service changes
B. formal closure of services
C. staff recruitment
D. user training
Answer: A

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NO.8 Which of the aspects listed below is included in ISO/IEC 20000?
A. customer communication
B. employee motivation
C. social responsibility
D. standard products
Answer: A

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NO.9 Which of the following tasks is assigned to each process manager?
A. channeling data to Problem Management
B. ensuring the process is running effectively and efficiently
C. following up on Incidents
D. setting up Service Level Agreements with the users
Answer: B

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NO.10 Which of the following is Problem Management primarily concerned with?
A. looking at Security Plans
B. looking at the cause of Incidents
C. looking at the Change Plan
D. looking at the Release Strategy
Answer: B

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