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Exam Code: EX0-003
Exam Name: Managing Successful Programmes Foundation
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EX0-003 Latest Dumps Total Q&A: 113 Questions and Answers
Last Update: 2014-10-22

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Exam Code: MOVF
Exam Name: Management of Value® Foundation
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Last Update: 2014-10-22

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Exam Code: EX0-008
Exam Name: Agile Scrum Foundation
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EX0-008 Test Questions Total Q&A: 59 Questions and Answers
Last Update: 2014-10-22

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NO.1 Which statement about a decision building meeting is true?
A. It should be chaired by the senior responsible owner.
B. The owner, responsible for implementation, has already been determined by the MoV team
before the meeting.
C. Decisions from the meeting should form the basis of the proposal implementation plan
D. Attendees should be limited to the senior responsible person, project manager and project
sponsor
Answer: C

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NO.2 Why should MoV align with an organisation's objectives?
A. To minimise the costs of delivering the project
B. To maximise benefits arising from the project
C. To meet stakeholder expectations
D. To avoid maximising value within one project that could diminish value across the wider
programme
Answer: D

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NO.3 Which method provides a good checklist for communication during an MoV study?
A. Brainstorming
B. Five Ws and an H
C. Function Analysis
D. Cost/Worth
Answer: B

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NO.4 Which will be included in the MoV Project Plan?
A. Identification of suitable candidates to lead and participate in the Studies
B. Key attributes of a proposed Study
C. Constraints applicable to a proposed Study
D. A draft function diagram
Answer: A

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NO.5 Which is MOST APPROPRIATE when estimating costs where the scope is uncertain?
A. Wait until the scope is certain and then estimate
B. Estimate only those areas where the scope is certain
C. Start with an initial best guess estimate and update it as more information becomes
known
D. Develop a cost model and refine the scope to meet the cost model
Answer: C

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NO.6 How are Value Drivers used when creating a Value Tree?
A. The Value Tree is derived from the Value Profile after prioritising the Value Drivers
B. Value Drivers describe the physical elements of the project in the Value Tree
C. Primary Value Drivers are linked to statements describing design considerations which in turn are
linked to a statement of objectives
D. Value Drivers are linked (as roots) to a statement of SMART objectives (the tree trunk)
Answer: D

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NO.7 What is the worth of a Function?
A. Its relative importance
B. The current cost of performing it
C. The lowest cost at which it could be performed
D. Its objective
Answer: C

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NO.8 When should MoV be embedded into an organization using a formal/top-down approach?
A. The embedding of MoV is required throughout the investment decision.
B. When the scale of MoV applications become large and frequent.
C. When organizations anticipate that their MoV needs will be minimal.
D. When people engaged on other work wish to add MoV to their set of skills.
Answer: B

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Exam Code: EX0-008
Exam Name: Agile Scrum Foundation
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Last Update: 2014-10-18

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Exam Code: EX0-004
Exam Name: Management of Risk Foundation
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Last Update: 2014-10-18

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NO.1 Which describes the 'reduce a threat' risk response option?
A. Perform an action to minimise the impact and/or probability of the risk
B. Remove the cause of the threat
C. Obtain an insurance policy to cover the impact should the risk occur
D. Partake in a pain/gain contract with another party for the specified risk
Answer: A

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NO.2 What is a threat?
A. An uncertain event that could have a negative impact on objectives
B. An uncertain event that could have a favourable impact on objectives
C. An event that has occurred resulting in a negative impact on objectives
D. An event that has occurred resulting in a favourable impact on objectives
Answer: A

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NO.3 Which is NOT a recommended risk response option for an 'opportunity'?
A. Enhance
B. Transfer
C. Share
D. Reduce
Answer: D

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NO.4 Which BEST describes an area of uncertainty at the programme perspective?
A. Schedule of business products to time and cost
B. Availability of skills to deliver services to new and existing customers
C. Implementing new business practices across organizational boundaries
D. Legislation that affects core business activities
Answer: C

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NO.5 Which is a primary step within the 'M_o_R process'?
A. Manage
B. Assess
C. Embed
D. Control
Answer: B

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7. Which is a goal of the 'assess - evaluate' step?
A. Evaluate the impact, probability and how soon risks might occur
B. Calculate the net effect of risks facing the activity
C. Assess and evaluate the effectiveness of procedures for managing risks
D. Evaluate the net cost of planned risk responses
Answer: B

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8. Which is a responsibility of the M_o_R manager role?
A. Define risk tolerance thresholds
B. Prepares risk workshop materials
C. Defines how much risk should be taken
D. Ensures a risk review process is in operation
Answer: D

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9. Which is a responsibility of the team?
A. Ensure adequate resources are available to implement the risk management strategy
B. Run risk management workshops
C. Develop the risk improvement plan
D. Identify and escalate risks
Answer: D

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10. What is represented graphically on a 'summary risk profile'?
A. Proximity of the identified risks
B. Information found in the risk register
C. Summary of the actions required to respond to the risks in the activity
D. Risk capacity for the activity
Answer: B

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11. Which is a use of a risk management maturity model?
A. Enabling organizations to benchmark their current risk management capability
B. Checking the state of current risk management
C. Identifying areas where application of risk management can be improved
D. Carrying out an enterprise wide assessment
Answer: A

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12. Identify the missing words in the following sentence. The primary outcome of the [ ? ]
principle is that organizations learn from their mistakes.
A. achieves measurable value
B. provides clear guidance
C. creates a supportive culture
D. facilitates continual improvement
Answer: D

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NO.6 Which is a method for obtaining senior management commitment and support for
understanding and managing risk?
A. Developing management of risk guidance handbooks and training materials
B. Ensuring the risk management function has a direct reporting line to a senior executive
C. Escalating risks from the programme, project or operational perspectives to higher levels as
required
D. Making formal assessments of management of risk implementation in areas of concern
Answer: B

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Exam Code: MOPF
Exam Name: Management of Portfolio® Foundation
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Last Update: 2014-10-07

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Exam Code: CLOUDF
Exam Name: EXIN Cloud Computing Foundation
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CLOUDF Exam Cost Total Q&A: 112 Questions and Answers
Last Update: 2014-10-07

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NO.1 Why may Service levels vary for Hybrid Clouds?
A. Hybrid Clouds are constantly shifting from Public to Private Clouds.
B. Hybrid Clouds are less reliable than Public Clouds.
C. Hybrid Clouds are less reliable than Private Clouds.
D. SLAs of Hybrid Clouds contain a mix of Public and Private Cloud SLAs.
Answer: D

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NO.2 Providing a user access to an application in the Cloud requires several steps. In which step
are the user's permissions determined?
A. during the auditing phase
B. during the authentication phase
C. during the authorization phase
D. during the verification phase
Answer: C

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NO.3 Capacity management is a process to ensure IT infrastructure is used efficiently and that it is
provided at the right time and price in the needed volumes.
Which ISO/IEC 20000 process group does Capacity management belong to?
A. Control processes
B. Resolution processes
C. Relationship processes
D. Service delivery processes
Answer: D

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NO.4 What is currently the most common network topology?
A. Hybrid
B. Point-to-point
C. Ring
D. Star
Answer: D

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NO.5 What is not an operational benefit of Cloud Computing?
A. Instant server deployment
B. Less IT staff
C. Managed services
D. Possibility of back-ups as a service
Answer: B

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NO.6 The National Institute of Standards and Technology (NIST) states there are 'five essential
characteristics, three service models and four deployment models' to Cloud Computing.
What is an example of a service model?
A. Measured service
B. On-demand self-service
C. Resource pooling
D. Software as a Service
Answer: D

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NO.7 What is the main challenge for providers as moving to the Cloud causes changes in relation
to their customers?
A. Cloud providers may be reluctant to ask for more money to deliver their products and services.
B. Cloud providers need to certify their solutions.
C. Providers will have to understand their customers business and redefine SLA's for Cloud
environments.
D. Products are not delivered on premise but through the Cloud.
Answer: C

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NO.8 How can moving to Cloud computing increase user satisfaction?
A. by accomplishing quick and efficient release of applications
B. by increasing the access to information available on the Internet
C. by moving internal systems with performance problems to the Cloud
D. by passing problems with applications to the Cloud provider
Answer: A

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Exam Code: EX0-001
Exam Name: ITIL Foundation (syllabus 2011)
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Last Update: 2014-09-28

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Exam Code: EX0-008
Exam Name: Agile Scrum Foundation
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Last Update: 2014-09-28

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NO.1 During a Sprint, the team completes four stories with story points 3, 5, 8 and 2 respectively.
They further complete half a story with a story point of 13.
What is the velocity of the team?
A. 18
B. 24.5
C. 31
Answer: A

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NO.2 A team decided to install a large traffic light in the team hall to indicate whether the latest
build was healthy (green), failing a few tests (orange) or failing high priority tests (red).
What term can be used to describe the traffic light?
A. Information radiator
B. Osmotic communication
C. Triangulation
Answer: A

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NO.3 Who is the owner of a Sprint Backlog Item during the Sprint Planning meeting?
A. The entire team owns all Sprint Backlog Items.
B. The Product Owner owns all Sprint Backlog Items.
C. The team member working on the item owns that item.
Answer: A

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NO.4 When is a Sprint complete?
A. When all of the Product Backlog items are completed.
B. When all the tasks in the Sprint Backlog are completed.
C. When the Sprint defined time box ends.
Answer: C

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NO.5 A 200 member project team is working on a large and complex system with multiple
subsystems. They would like to start using the Agile Scrum methodology.
As a Scrum Master, what would your best advice be?
A. Scrum is not suited for such a large project. The team should clearly use the Waterfall method or
the Crystal Clear method.
B. Ask all potential members of the project team to have a meeting first and decide if they agree to
use Scrum.
C. Agree a logical sub-division of the system so that smaller Scrum teams can work on sub-systems
and can add tangible value.
Answer: C

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NO.6 A Scrum team failed to meet the Sprint objectives. One of the key members of the team fell ill
and was away for two days right at the beginning of the four week Sprint.
What is the most likely reason that the team did not meet the Sprint objectives?
A. The Product Owner is unable to prioritize.
B. The team is lacking skills.
C. The team did not plan the Sprint effectively.
D. The team is over-worked.
Answer: C

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NO.7 A customer requests a report that summarizes functionality added and defects found and fixed,
right at the end of a Sprint.
Who may best prepare this report?
A. The Product Owner
B. The Scrum Master
C. The team
D. This type of report should not be prepared.
Answer: B

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NO.8 How does Agile bring predictability to the Planning process?
A. By allowing the customers to review the progress often.
B. By assigning most of the responsibility to the Product Owner.
C. By making the team self-organized and self-planning.
D. By providing early visibility into the team's progress.
Answer: D

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Exam Code: EX0-004
Exam Name: Management of Risk Foundation
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Last Update: 2014-09-15

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Exam Code: EX0-005
Exam Name: Management of Portfolio® Foundation
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Exam Code: EX0-007
Exam Name: Portfolio, Programme and Project Offices® Foundation
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NO.1 Ensure the performance management function are engaged at an early point in the development
of business cases
A. 1,2,3
B. 1,2,4
C. 1,3,4
D. 2,3,4
Answer: C

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4. Which is a main element in the resource management practice?
A. Understanding the demand for constrained resources
B. Motivating people to commit to the delivery of shared goals
C. Scheduling portfolio initiatives to avoid adversely impacting operational performance
D. Emphasising the need to operate as one team
Answer: A

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NO.2 Which is a benefit of assessing the impact of portfolio management?
A. More of the'right' programmes and projects being undertaken
B. It can help demonstrate a compelling case for investment in portfolio management
C. The portfolio governance body comes to a collective decision on the composition of the portfolio
D. More informed decisions concerning the initiation and scheduling of initiatives
Answer: B

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NO.3 How do portfolio and performance management coordinate to deliver strategic objectives?
1.Utilise the expertise of the performance management function in designing portfolio performance
metrics
2.Deliver change initiatives that contribute to strategic objectives
3.Incorporate the anticipated impact of the portfolio in performance targets

NO.4 Which statement describes the purpose of the Portfolio Direction Group / Investment
Committee?
A. The role that is responsible for approving changes to the portfolio delivery practices
B. The governance body where decisions about inclusion of initiatives in the portfolio are made
C. The governance body responsible for monitoring portfolio progress and resolving issues that may
compromise delivery and benefits realization
D. Ensuring that a consistent fit for purpose' approach to benefits management is applied across the
portfolio
Answer: A

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NO.5 Which of the following is a consequence of the portfolio definition cycle being managed well?
A. Resources are re-allocated when required resulting in the portfolio remaining strategically aligned
B. The portfolio governance body makes informed decisions on the composition of the portfolio
C. Initiatives will be started without considering their fit with the current portfolio
D. Resources, risks and dependencies will be efficiently and effectively managed
Answer: C

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6. Which of the following are main elements of the risk management practice?
1.Implementing standards which apply to all change initiatives 2.Collaborative working to facilitate
compliance with organizational standards 3.An effective escalation process 4.Champion-challenger
model
A. 1,2,3
B. 1,2,4
C. 1,3,4
D. 2,3,4
Answer: A

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7. Which is NOT a 'key to success' of an energized change culture?
A. A learning organization in which lessons learned are captured, disseminated and acted upon
B. Collaborative working including adapting the reward and recognition systems to reflect and
encourage desired corporate behaviours
C. A Portfolio Office that is appropriately skilled with an agreed mandate
D. Role descriptions clearly link personal objectives with strategic objectives
Answer: C

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8. What role is responsible for monitoring portfolio progress and resolving issues that may
compromise delivery and benefits realization?
A. Portfolio Benefits Manager
B. Portfolio Direction Group
C. Portfolio Progress Group
D. Portfolio Manager
Answer: C

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9. How does portfolio management support effective corporate governance?
A. Controls the major changes to business as usual
B. Clarifies responsibility and accountability for making decisions on which programmes and
projects will be funded
C. Ensures that the organization's change initiatives represent the optimal allocation of limited
resources
D. Provides a means by which the link between strategy and resource allocation can be maintained
Answer: D

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10. Which is one of the 5 portfolio management principles?
A. Portfolio delivery
B. Governance alignment
C. Categorize
D. Management by exception
Answer: B

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Exam Code: CLOUDF
Exam Name: EXIN Cloud Computing Foundation
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NO.1 What is the main challenge for providers as moving to the Cloud causes changes in relation
to their customers?
A. Cloud providers may be reluctant to ask for more money to deliver their products and services.
B. Cloud providers need to certify their solutions.
C. Providers will have to understand their customers business and redefine SLA's for Cloud
environments.
D. Products are not delivered on premise but through the Cloud.
Answer: C

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NO.2 Why may Service levels vary for Hybrid Clouds?
A. Hybrid Clouds are constantly shifting from Public to Private Clouds.
B. Hybrid Clouds are less reliable than Public Clouds.
C. Hybrid Clouds are less reliable than Private Clouds.
D. SLAs of Hybrid Clouds contain a mix of Public and Private Cloud SLAs.
Answer: D

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NO.3 Providing a user access to an application in the Cloud requires several steps. In which step
are the user's permissions determined?
A. during the auditing phase
B. during the authentication phase
C. during the authorization phase
D. during the verification phase
Answer: C

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NO.4 Restricting access to systems/applications based on time is part of which Triple-A security
cornerstone?
A. Accounting
B. Application
C. Authentication
D. Authorization
Answer: D

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NO.5 Why became the Ethernet standard popular for Local Area Networks (LANs)?
A. because the Ethernet standard was fastest
B. because the Ethernet standard was released for general use
C. because the Ethernet standard was suitable for mainframes
D. because the Ethernet standard was used by the largest vendor
Answer: B

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NO.6 The National Institute of Standards and Technology (NIST) states there are 'five essential
characteristics, three service models and four deployment models' to Cloud Computing.
What is an example of a service model?
A. Measured service
B. On-demand self-service
C. Resource pooling
D. Software as a Service
Answer: D

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NO.7 Why does a VPN offer more mobility to employees?
A. It allows employees to work from locations other than their office.
B. It offers more security at home than at the office.
C. It offers a higher network speed at home than at the office.
D. It does not require a network connection.
Answer: A

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NO.8 How can moving to Cloud computing increase user satisfaction?
A. by accomplishing quick and efficient release of applications
B. by increasing the access to information available on the Internet
C. by moving internal systems with performance problems to the Cloud
D. by passing problems with applications to the Cloud provider
Answer: A

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Exam Code: MORF
Exam Name: Management of Risk Foundation
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NO.1 What is a threat?
A. An uncertain event that could have a negative impact on objectives
B. An uncertain event that could have a favourable impact on objectives
C. An event that has occurred resulting in a negative impact on objectives
D. An event that has occurred resulting in a favourable impact on objectives
Answer: A

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NO.2 Which is a primary step within the 'M_o_R process'?
A. Manage
B. Assess
C. Embed
D. Control
Answer: B

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7. Which is a goal of the 'assess - evaluate' step?
A. Evaluate the impact, probability and how soon risks might occur
B. Calculate the net effect of risks facing the activity
C. Assess and evaluate the effectiveness of procedures for managing risks
D. Evaluate the net cost of planned risk responses
Answer: B

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8. Which is a responsibility of the M_o_R manager role?
A. Define risk tolerance thresholds
B. Prepares risk workshop materials
C. Defines how much risk should be taken
D. Ensures a risk review process is in operation
Answer: D

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9. Which is a responsibility of the team?
A. Ensure adequate resources are available to implement the risk management strategy
B. Run risk management workshops
C. Develop the risk improvement plan
D. Identify and escalate risks
Answer: D

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10. What is represented graphically on a 'summary risk profile'?
A. Proximity of the identified risks
B. Information found in the risk register
C. Summary of the actions required to respond to the risks in the activity
D. Risk capacity for the activity
Answer: B

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11. Which is a use of a risk management maturity model?
A. Enabling organizations to benchmark their current risk management capability
B. Checking the state of current risk management
C. Identifying areas where application of risk management can be improved
D. Carrying out an enterprise wide assessment
Answer: A

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12. Identify the missing words in the following sentence. The primary outcome of the [ ? ]
principle is that organizations learn from their mistakes.
A. achieves measurable value
B. provides clear guidance
C. creates a supportive culture
D. facilitates continual improvement
Answer: D

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NO.3 Which BEST describes an area of uncertainty at the programme perspective?
A. Schedule of business products to time and cost
B. Availability of skills to deliver services to new and existing customers
C. Implementing new business practices across organizational boundaries
D. Legislation that affects core business activities
Answer: C

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NO.4 Which describes the 'reduce a threat' risk response option?
A. Perform an action to minimise the impact and/or probability of the risk
B. Remove the cause of the threat
C. Obtain an insurance policy to cover the impact should the risk occur
D. Partake in a pain/gain contract with another party for the specified risk
Answer: A

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NO.5 Which is a method for obtaining senior management commitment and support for
understanding and managing risk?
A. Developing management of risk guidance handbooks and training materials
B. Ensuring the risk management function has a direct reporting line to a senior executive
C. Escalating risks from the programme, project or operational perspectives to higher levels as
required
D. Making formal assessments of management of risk implementation in areas of concern
Answer: B

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NO.6 Which is NOT a recommended risk response option for an 'opportunity'?
A. Enhance
B. Transfer
C. Share
D. Reduce
Answer: D

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Exam Code: MOPF
Exam Name: Management of Portfolio® Foundation
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NO.1 Identify the missing words in the following sentence. A consequence of a well-functioning
portfolio delivery cycle is a portfolio [?] by enabling resource re-allocation when required.
A. that remains strategically aligned
B. that has clarity on its high-level scope
C. where the portfolio governance body makes informed decisions on composition
D. that matches planned changes with its capacity to deliver
Answer: D

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NO.2 Which is a main element of the risk management practice?
A. Adoption of the champion-challenger' model
B. Introduction of a summary investment appraisal template
C. Preparation of a Portfolio Management Framework
D. Implementation of an effective escalation path to the relevant portfolio governance body
Answer: D

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NO.3 Which is a 'key to success' of the stakeholder engagement practice?
A. Use of contemporary communications
B. Evidence-based forecasting
C. Clarity about governance structures and roles
D. Involve risk experts
Answer: A

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NO.4 Identify the missing word in the definition of portfolio management. A coordinated collection
of [ ? ] processes and decisions that together enable the most effective balance of organizational
change and business as usual.
A. business
B. strategic
C. programme
D. delivery
Answer: C

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NO.5 Which statement about the prioritize practice is true?
A. A segmented portfolio should use the same criteria to prioritize each segment
B. Mandatory projects should not be included in the normal prioritization process
C. Prioritization of initiatives should be based on an estimate of financial benefits that may be
achieved
D. A mandatory requirement should be reviewed to ensure that the planned change is cost effective
Answer: D

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NO.6 Which is a main element in the resource management practice?
A. Understanding the demand for constrained resources
B. Motivating people to commit to the delivery of shared goals
C. Scheduling portfolio initiatives to avoid adversely impacting operational performance
D. Emphasising the need to operate as one team
Answer: A

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NO.7 Which of the following is a main element of the financial management practice?
A. Application of staged release funding linked to stage/phase gates
B. Categorization of benefits as cashable and non-cashable
C. Consideration of financial liabilities arising from performance and guarantee bonds
D. Sub-portfolios are periodically reviewed
Answer: B

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NO.8 Which of the following refers to the 'one version of the truth' technique?
A. Referring variances beyond control limit from plan to the portfolio governance body
B. Reporting via a documented route and schedule
C. Specifying points at which reviews of initiatives are linked to funding release
D. Deriving forecasts of costs, duration and benefits of an initiative from similar previous projects
Answer: B

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NO.1 A marketing campaign has been planned by the sales and marketing department of the end
user organization. Sales and marketing expects that the number of customers in the customer
database will increase by 35%. Which process should act on this information?
A. Operational supplier management
B. Transition
C. Change management
Answer: A

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NO.2 Which activity belongs to the process Specify information requirements?
A. defining the global impact of a suggested change to the information provisioning
B. defining the impact of the suggested IT solution on the end user organization
C. defining how the IT solution interacts with the non-automated processes
Answer: B

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NO.3 What kind of commitment describes the situation where an IT provider takes on the
responsibility to realize a complete solution for the customer?
A. financial commitment
B. obligation to undertake efforts
C. delivery commitment
Answer: B

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NO.4 Which main activity occurs within all Management processes?
A. administrating
B. checking
C. operation
Answer: A

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NO.5 Which responsibility belongs to the process Demand management?
A. determining the necessary capacity for change
B. periodic consultation of the end users
C. identification of information requirements within the business process
Answer: C

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NO.6 In which process is an implementation plan made?
A. Planning and resource management
B. Prepare transition
C. Design non-automated information systems
Answer: B

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NO.7 Which process produces an end user training for a new release of an application?
A. Transition
B. Prepare transition
C. Design non-automated information systems
Answer: B

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NO.8 Which monitoring activity belongs to Business data management?
A. monitoring of the integrity of customer data
B. monitoring whether the acceptance test data are correct
C. monitoring the accuracy of reports provided by the IT service provider
Answer: A

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NO.1 Identify the missing word in the following sentence. The Portfolio Management [ ? ] are the
key foundations on which effective portfolio management is based.
A. practices
B. principles
C. cycles
D. techniques
Answer: B

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NO.2 Which is a main element in the resource management practice?
A. Understanding the demand for constrained resources
B. Motivating people to commit to the delivery of shared goals
C. Scheduling portfolio initiatives to avoid adversely impacting operational performance
D. Emphasising the need to operate as one team
Answer: A

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NO.3 Which statement about multi-level portfolios is true?
A. There should be clearly defined rules for delegation
B. Investment decisions are only reviewed at corporate level
C. Management of sub-portfolios is independent of the portfolio governance body
D. All current and planned change initiatives must be included in one of the sub-portfolios
Answer: D

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NO.4 Which is a 'key to success' of the stakeholder engagement practice?
A. Use of contemporary communications
B. Evidence-based forecasting
C. Clarity about governance structures and roles
D. Involve risk experts
Answer: A

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NO.5 Identify the missing words in the following sentence. A consequence of a well-functioning
portfolio delivery cycle is a portfolio [?] by enabling resource re-allocation when required.
A. that remains strategically aligned
B. that has clarity on its high-level scope
C. where the portfolio governance body makes informed decisions on composition
D. that matches planned changes with its capacity to deliver
Answer: D

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NO.6 Which of the following is a main element of the financial management practice?
A. Application of staged release funding linked to stage/phase gates
B. Categorization of benefits as cashable and non-cashable
C. Consideration of financial liabilities arising from performance and guarantee bonds
D. Sub-portfolios are periodically reviewed
Answer: B

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NO.7 Identify the missing word in the definition of portfolio management. A coordinated collection
of [ ? ] processes and decisions that together enable the most effective balance of organizational
change and business as usual.
A. business
B. strategic
C. programme
D. delivery
Answer: C

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NO.8 Which of the following refers to the 'one version of the truth' technique?
A. Referring variances beyond control limit from plan to the portfolio governance body
B. Reporting via a documented route and schedule
C. Specifying points at which reviews of initiatives are linked to funding release
D. Deriving forecasts of costs, duration and benefits of an initiative from similar previous projects
Answer: B

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Exam Code: EX0-001
Exam Name: ITIL Foundation (syllabus 2011)
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NO.1 Which describes the result of a risk on a programme?
A. Risk cause
B. Risk appetite
C. Risk aggregation
D. Risk effect
Answer: D

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NO.2 Which is evidenced by the Business Case?
A. Continuing affordability of the programme
B. Responsibility for managing the Business Change Team
C. Information about what will be subject to review
D. Risk responses for the initial programme risks
Answer: A

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NO.3 Which is ensured by the Business Change Manager in the process Realizing the Benefits?
A. Optimal running of the programme verified by audits and reviews
B. Effective benefits realization through creating a Benefits Management Strategy
C. Readiness of the organization to implement the changes
D. Alignment of project scope with benefits realization
Answer: C

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NO.4 Which part of the scope of programme quality is MOST likely to be concerned with making
best use of skills and experience?
A. Standards management
B. People management
C. Process management
D. Communications management
Answer: B

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NO.5 What document describes how the roles in the programme team relate to each other?
A. Stakeholder Profiles
B. Blueprint
C. Project Dossier
D. Organization Structure
Answer: D

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NO.6 Which is NOT a reason for Managing the Tranches?
A. Implement monitoring and control governance for the programme
B. Assess the programme regularly to check it is in line with the strategic direction of the
organization
C. Achieve stabilization of operational areas which have transitioned to the new state
D. Update programme governance baselines to reflect lessons learned
Answer: C

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NO.7 Why are programme governance baselines updated?
A. Reflect lessons learned, in Managing the Tranches
B. Adjust programme governance to align with project governance, in Delivering the Capability
C. Reflect lessons from earlier programmes, in Identifying a Programme
D. Prepare for benefit reviews, in Realizing the Benefits
Answer: A

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NO.8 Which of the following statements about the purpose of issue management is true?
1.To prepare for a potential situation that could improve the Business Case
2.To resolve an unacceptable situation that has affected the delivery of capability
A. Only 1 is true
B. Only 2 is true
C. Both land 2are true
D. Neither 1 or 2 is true
Answer: D

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NO.1 The design of IT services requires the effective and efficient use of "the four Ps". What are these four
Ps?
A. People, process, partners, performance
B. Performance, process, products, plans
C. People, process, products, partners
D. People, products, plans, partners
Answer: C

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NO.2 Which of the following would be used to communicate a high level description of a major change that
involved significant cost and risk to the organization?
A. Change proposal
B. Change policy
C. Service request
D. Risk register
Answer: A

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NO.3 Which of the following options is a hierarchy that is used in knowledge management?
A. Wisdom - Information - Data - Knowledge
B. Data - Information - Knowledge - Wisdom
C. Knowledge - Wisdom - Information - Data
D. Information - Data - Knowledge - Wisdom
Answer: B

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NO.4 Which process or function is responsible for monitoring activities and events in the IT infrastructure.?
A. Service level management
B. IT operations management
C. Capacity management
D. Incident management
Answer: B

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NO.5 Which of the following is an objective of business relationship management?
A. To identify patterns of business activity
B. To ensure high levels of customer satisfaction
C. To secure funding to manage the provision of services
D. To ensure strategic plans for IT services exist
Answer: B

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NO.6 Which of the following BEST describes service strategies value to the business?
A. Allows higher volumes of successful change
B. Reduction in unplanned costs through optimized handling of service outages
C. Reduction in the duration and frequency of service outages
D. Enabling the service provider to have a clear understanding of what levels of service will make their
customers successful
Answer: D

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NO.7 Which role is responsible for carrying out the activities of a process?
A. Process owner
B. Change manager
C. Service manager
D. Process practitioner
Answer: D

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NO.8 At which stage of the service lifecycle should the processes necessary to operate a new service be
defined?
A. Service design: Design the processes
B. Service strategy: Develop the offerings
C. Service transition: Plan and prepare for deployment
D. Service operation: IT operations management
Answer: A

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