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Exam Code: 3301
Exam Name: Avaya Aura Contact Centre Maintenance & Troubleshooting Exam
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
3301 Test Questions Total Q&A: 54 Questions and Answers
Last Update: 2014-06-05

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Exam Code: 3601
Exam Name: Avaya Virtual Services Platform 9000 Maintenance and Troubleshooting Exam
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Last Update: 2014-06-05

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NO.1 Which multicast activity should be configured on the edge?
A. Distance Vector Multicast Routing Protocol (DVMRP)
B. Open Shortest Path First (OSPF)
C. Protocol Independent Multicast - Sparse Mode (PIM-SM)
D. Internet Group Management Protocol (IGMP) Snooping and Proxy
Answer: D

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NO.2 Routers can learn several routes to a given destination network through several protocols.
Which part of the VSP 9000 uses the host route?
A. Equal Cost Multi Path routing (ECMP)
B. The Routing Table Manager (RTM)
C. the hardware
D. the best destination
Answer: B

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NO.3 Buffer wrap is a variable of the Packet Capture Tool (PCAP) enable command, and by default it is set to
true.
Which statement describes what buffer-wrap does when it is set to true?
A. Itenables external flash wrap around.
B. It wrapscaptured frames to the DRAM buffer.
C. It stops packet rapture when the buffer becomes full.
D. It allows the capture to continue when the buffer becomes full.
Answer: D

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NO.4 In the event of a critical process crash on a CP module, when is CP switchover initiated.?
A. within 3 milliseconds
B. prior to core generation
C. upon receipt of a failure log
D. per the power down algorithm
Answer: C

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NO.5 Equal Cost MultiPath (FCMP) routes apply to Open Shortest Path First (OSPF), Routing Information
Protocol (RIP), Border Gateway Protocol (BGP), Default and Static routes.
With ECMP, how many equal-cost paths can be configured to the same destination prefix?
A. two
B. up to six
C. up to four
D. up to eight
Answer: D

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NO.6 To reduce the number of active neighbor adjacencies, what can a technician configure on the VSP 9000
with Open Shortest Path First (OSPF)?
A. OSPF passive interfaces
B. OSPFadjacencies limiter
C. OSPF active interfaces limiter
D. OSPFadjacencies summarization
Answer: A

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NO.7 Where is the VSP 9000 log file configured?
A. Menu
B. ACLI
C. Syslog
D. Sysconfig log menu
Answer: B

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NO.8 A technician is configuring a VSP 9000 to run in High Availability (HA) Mode, and needs to set the Open
Shortest Path First (OSPF) hello timers. What is the recommended setting?
A. auto
B. variable
C. 500 milliseconds
D. greater than one second
Answer: D

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Exam Code: 3301
Exam Name: Avaya (Avaya Aura Contact Centre Maintenance & Troubleshooting Exam )
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 54 Questions and Answers
Last Update: 2014-04-10

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NO.1 While Investigating an Issue with an Avaya Aura Contact Center (AACC) Contact Center Manager
(CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the
cause of the restarts, you decide to review the TFE log file.
Which file contains the most recent TFE logs.?
A. D:\Avaya\Logs\CCMS\TFE 1.log
B. D:\Avaya\l_ogs\CCMS_TFF 1.log
C. D:\Avaya\Logs\CCMS_TFE_5.log
D. D:\Avaya\Logs\CCMS\CCMS_TFE_1.log
Answer: C

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NO.2 Where are current SIP messages logged by Contact Center Manager Server?
A. C:\Avaya\logs\CCMS\SipMessages0
B. D:\Avaya\Logs\CCMS\SGM\SipMessages0
C. D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0
D. F:\Traces\Avaya\Logs\CCMS\SGM\SipMessagesO
Answer: D

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NO.3 The C:\WINDOWS\system32\drivers\etc\hosts file on the Contact Center Manager Server (CCMS)
contains multiple entries for each host. You have removed the duplicate entries by manually editing the
file.
What should you do next to completely resolve the issue?
A. Run the Server Configuration utility, save and apply all changes, then reboot the CCMS server.
B. Reboot the CCMS server.
C. Use the windows services utility to restart the MAS Configuration manager services.
D. Run the CCMS network Configuration utility, save and apply all changes, then reboot the CCMS
server.
Answer: B

Avaya   3301   3301 answers real questions

NO.4 Which SIP component supports both H.323 and SIP protocol architecture, and which common media
streaming protocol is supported?
A. SIP Gateway Manager with transport Layer Security (TLS)
B. Network Routing Service with TCP and UDP
C. Back to Back User Agent (B2BUA) with TLS
D. SIP Gateway with Real-Time Protocol (RTP)
E. SIP Redirect Server with RTP
Answer: C

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NO.5 In the Avaya Aura Contract Center (AACC) SIP environment, when a call is presented to an agent ¯ s
telephone, the Avaya Aura Agent Desktop (AAAD) also alerts the agent to the incoming call. The call may
be answered either via the telephone or AAAD.
If the agent uses the AAAD to answer the call, which protocol is used between AACC and the switch to
signal off-hook?
A. CCT
B. SIP RTP
C. TAPI
D. TR87
Answer: A

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NO.6 An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and
reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open
attachments in inbound e-mails.
What is a possible cause of this problem?
A. The agent ¯ s w eb b r o w se r i s no t se t f o r t he co rr ec t cha r ac t e r encod i ng .
B. .NET 3.5 Service Pack 1 is not installed on the agent ¯ s co m pu t e r.
C. Internet Explorer is not set as the default browser on the agent ¯ s co m pu t e r.
D. The agent has not been granted ° open -mail Attachments ± ri gh t s i n C on tr ac t C en t e r m u lti m ed i a
(CCMM).
Answer: A

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NO.7 In Avaya Aura Contact Center (AACC), how do you create auto responses that address the most
commonly received e-mail queries?
A. Run ,1 "Contacts is Closed by Auto Suggestion, top 5" historical report from the "Multimedia" folder in
Historical Reporting on the Contact Center Manager Administration (CCMA) server, and auto suggestion
keywords and responses from the report to create new e-mail auto-respect.
B. Enable "Keyword Reporting" for e-mail contactsinthe "E mail" tool in Contact Center Multimedia
(CCMM) Administration, then use the "Keyword Frequency" tool to determine which keywords would be
used to trigger new auto-responses.
C. Run a "Contact Summary" report in Historical Reporting on the CCMA server and create
auto-responses based on the most frequently-occurring e-mail contact topics in the report.
D. Use the "Auto-Suggest Promotion" tool in CCMM Administration to promote auto-suggestions
auto-responses based on the percentage of contacts for which each auto-suggestion was selected.
Answer: B

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NO.8 Avaya Aura Contact Center Manager Server (CCMS) is host to the Contact Center Security framework
certificate Store. In the procedures to Create a Certificate Store, once the store is created is also created.
A characteristic of this certificate is that it contains__________.
A. a private key that is used in private - public key encryption
B. a public key that is used in public - public key encryption
C. a private key that is used in private - private key encryption
D. a public key that is used in private - private key encryption
Answer: B

Avaya exam   3301   3301   3301   3301 answers real questions

NO.9 Your department has installed a backup utility client application on your co-resident Contact Center
Manager Server (CCMS) server. This utility uses port 10000 for network communications. After installing
the utility and rebooting the server, you begin to have issued with the Avaya Aura Contact Center (AACC)
system.
What are the symptoms of this problem that you experience?
A. The TFE service fails to start and calls are not processed.
B. The Toolkit Name service fails to start and agents appear as "UNKNOWN" in real-time displays.
C. The NCCT service fails to start and agents are unable to log in via the Avaya Aura Agent Desktop)
(AAAD).
D. SymposiumWC.exe fails to start and supervisors are unable to log in to Contact Center Manager
Administrator (CCMA).
Answer: B

Avaya   3301   3301   3301

NO.10 At an elevated level, engineers have designed the architecture ol SH' around ttv<> varlel les of
component s.
Which SIP component is comprised of two subcomponents, where one component initiates SIP the other
component responds to requests?
A. User Agent
B. SIP Gateway Manager
C. Back to-Back User Ag
D. SIP Server
E. SIP Gateway
Answer: B

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Exam Code: 3301
Exam Name: Avaya (Avaya Aura Contact Centre Maintenance & Troubleshooting Exam )
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 54 Questions and Answers
Last Update: 2013-12-06

3301 (Avaya Aura Contact Centre Maintenance & Troubleshooting Exam ) Free Demo Download: http://www.it-tests.com/3301.html

NO.1 Your department has installed a backup utility client application on your co-resident Contact Center
Manager Server (CCMS) server. This utility uses port 10000 for network communications. After installing
the utility and rebooting the server, you begin to have issued with the Avaya Aura Contact Center (AACC)
system.
What are the symptoms of this problem that you experience?
A. The TFE service fails to start and calls are not processed.
B. The Toolkit Name service fails to start and agents appear as "UNKNOWN" in real-time displays.
C. The NCCT service fails to start and agents are unable to log in via the Avaya Aura Agent Desktop)
(AAAD).
D. SymposiumWC.exe fails to start and supervisors are unable to log in to Contact Center Manager
Administrator (CCMA).
Answer: B

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NO.2 The C:\WINDOWS\system32\drivers\etc\hosts file on the Contact Center Manager Server (CCMS)
contains multiple entries for each host. You have removed the duplicate entries by manually editing the
file.
What should you do next to completely resolve the issue?
A. Run the Server Configuration utility, save and apply all changes, then reboot the CCMS server.
B. Reboot the CCMS server.
C. Use the windows services utility to restart the MAS Configuration manager services.
D. Run the CCMS network Configuration utility, save and apply all changes, then reboot the CCMS
server.
Answer: B

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NO.3 In the Avaya Aura Contract Center (AACC) SIP environment, when a call is presented to an agent ¯ s
telephone, the Avaya Aura Agent Desktop (AAAD) also alerts the agent to the incoming call. The call may
be answered either via the telephone or AAAD.
If the agent uses the AAAD to answer the call, which protocol is used between AACC and the switch to
signal off-hook?
A. CCT
B. SIP RTP
C. TAPI
D. TR87
Answer: A

Avaya   3301 questions   3301 dumps   3301 questions

NO.4 At an elevated level, engineers have designed the architecture ol SH' around ttv<> varlel les of
component s.
Which SIP component is comprised of two subcomponents, where one component initiates SIP the other
component responds to requests?
A. User Agent
B. SIP Gateway Manager
C. Back to-Back User Ag
D. SIP Server
E. SIP Gateway
Answer: B

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NO.5 Where are current SIP messages logged by Contact Center Manager Server?
A. C:\Avaya\logs\CCMS\SipMessages0
B. D:\Avaya\Logs\CCMS\SGM\SipMessages0
C. D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0
D. F:\Traces\Avaya\Logs\CCMS\SGM\SipMessagesO
Answer: D

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NO.6 Which SIP component supports both H.323 and SIP protocol architecture, and which common media
streaming protocol is supported?
A. SIP Gateway Manager with transport Layer Security (TLS)
B. Network Routing Service with TCP and UDP
C. Back to Back User Agent (B2BUA) with TLS
D. SIP Gateway with Real-Time Protocol (RTP)
E. SIP Redirect Server with RTP
Answer: C

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NO.7 While Investigating an Issue with an Avaya Aura Contact Center (AACC) Contact Center Manager
(CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the
cause of the restarts, you decide to review the TFE log file.
Which file contains the most recent TFE logs.?
A. D:\Avaya\Logs\CCMS\TFE 1.log
B. D:\Avaya\l_ogs\CCMS_TFF 1.log
C. D:\Avaya\Logs\CCMS_TFE_5.log
D. D:\Avaya\Logs\CCMS\CCMS_TFE_1.log
Answer: C

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NO.8 Avaya Aura Contact Center Manager Server (CCMS) is host to the Contact Center Security framework
certificate Store. In the procedures to Create a Certificate Store, once the store is created is also created.
A characteristic of this certificate is that it contains__________.
A. a private key that is used in private - public key encryption
B. a public key that is used in public - public key encryption
C. a private key that is used in private - private key encryption
D. a public key that is used in private - private key encryption
Answer: B

Avaya certification   3301 questions   3301   3301   3301

NO.9 An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and
reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open
attachments in inbound e-mails.
What is a possible cause of this problem?
A. The agent ¯ s w eb b r o w se r i s no t se t f o r t he co rr ec t cha r ac t e r encod i ng .
B. .NET 3.5 Service Pack 1 is not installed on the agent ¯ s co m pu t e r.
C. Internet Explorer is not set as the default browser on the agent ¯ s co m pu t e r.
D. The agent has not been granted ° open -mail Attachments ± ri gh t s i n C on tr ac t C en t e r m u lti m ed i a
(CCMM).
Answer: A

Avaya   3301 test questions   3301

NO.10 In Avaya Aura Contact Center (AACC), how do you create auto responses that address the most
commonly received e-mail queries?
A. Run ,1 "Contacts is Closed by Auto Suggestion, top 5" historical report from the "Multimedia" folder in
Historical Reporting on the Contact Center Manager Administration (CCMA) server, and auto suggestion
keywords and responses from the report to create new e-mail auto-respect.
B. Enable "Keyword Reporting" for e-mail contactsinthe "E mail" tool in Contact Center Multimedia
(CCMM) Administration, then use the "Keyword Frequency" tool to determine which keywords would be
used to trigger new auto-responses.
C. Run a "Contact Summary" report in Historical Reporting on the CCMA server and create
auto-responses based on the most frequently-occurring e-mail contact topics in the report.
D. Use the "Auto-Suggest Promotion" tool in CCMM Administration to promote auto-suggestions
auto-responses based on the percentage of contacts for which each auto-suggestion was selected.
Answer: B

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Exam Code: 3301
Exam Name: Avaya (Avaya Aura Contact Centre Maintenance & Troubleshooting Exam )
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 54 Questions and Answers
Last Update: 2013-11-25

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NO.1 Where are current SIP messages logged by Contact Center Manager Server?
A. C:\Avaya\logs\CCMS\SipMessages0
B. D:\Avaya\Logs\CCMS\SGM\SipMessages0
C. D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0
D. F:\Traces\Avaya\Logs\CCMS\SGM\SipMessagesO
Answer: D

Avaya   3301   3301

NO.2 Avaya Aura Contact Center Manager Server (CCMS) is host to the Contact Center Security framework
certificate Store. In the procedures to Create a Certificate Store, once the store is created is also created.
A characteristic of this certificate is that it contains__________.
A. a private key that is used in private - public key encryption
B. a public key that is used in public - public key encryption
C. a private key that is used in private - private key encryption
D. a public key that is used in private - private key encryption
Answer: B

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NO.3 Your department has installed a backup utility client application on your co-resident Contact Center
Manager Server (CCMS) server. This utility uses port 10000 for network communications. After installing
the utility and rebooting the server, you begin to have issued with the Avaya Aura Contact Center (AACC)
system.
What are the symptoms of this problem that you experience?
A. The TFE service fails to start and calls are not processed.
B. The Toolkit Name service fails to start and agents appear as "UNKNOWN" in real-time displays.
C. The NCCT service fails to start and agents are unable to log in via the Avaya Aura Agent Desktop)
(AAAD).
D. SymposiumWC.exe fails to start and supervisors are unable to log in to Contact Center Manager
Administrator (CCMA).
Answer: B

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NO.4 Which SIP component supports both H.323 and SIP protocol architecture, and which common media
streaming protocol is supported?
A. SIP Gateway Manager with transport Layer Security (TLS)
B. Network Routing Service with TCP and UDP
C. Back to Back User Agent (B2BUA) with TLS
D. SIP Gateway with Real-Time Protocol (RTP)
E. SIP Redirect Server with RTP
Answer: C

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NO.5 The C:\WINDOWS\system32\drivers\etc\hosts file on the Contact Center Manager Server (CCMS)
contains multiple entries for each host. You have removed the duplicate entries by manually editing the
file.
What should you do next to completely resolve the issue?
A. Run the Server Configuration utility, save and apply all changes, then reboot the CCMS server.
B. Reboot the CCMS server.
C. Use the windows services utility to restart the MAS Configuration manager services.
D. Run the CCMS network Configuration utility, save and apply all changes, then reboot the CCMS
server.
Answer: B

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NO.6 While Investigating an Issue with an Avaya Aura Contact Center (AACC) Contact Center Manager
(CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the
cause of the restarts, you decide to review the TFE log file.
Which file contains the most recent TFE logs.?
A. D:\Avaya\Logs\CCMS\TFE 1.log
B. D:\Avaya\l_ogs\CCMS_TFF 1.log
C. D:\Avaya\Logs\CCMS_TFE_5.log
D. D:\Avaya\Logs\CCMS\CCMS_TFE_1.log
Answer: C

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NO.7 At an elevated level, engineers have designed the architecture ol SH' around ttv<> varlel les of
component s.
Which SIP component is comprised of two subcomponents, where one component initiates SIP the other
component responds to requests?
A. User Agent
B. SIP Gateway Manager
C. Back to-Back User Ag
D. SIP Server
E. SIP Gateway
Answer: B

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NO.8 In Avaya Aura Contact Center (AACC), how do you create auto responses that address the most
commonly received e-mail queries?
A. Run ,1 "Contacts is Closed by Auto Suggestion, top 5" historical report from the "Multimedia" folder in
Historical Reporting on the Contact Center Manager Administration (CCMA) server, and auto suggestion
keywords and responses from the report to create new e-mail auto-respect.
B. Enable "Keyword Reporting" for e-mail contactsinthe "E mail" tool in Contact Center Multimedia
(CCMM) Administration, then use the "Keyword Frequency" tool to determine which keywords would be
used to trigger new auto-responses.
C. Run a "Contact Summary" report in Historical Reporting on the CCMA server and create
auto-responses based on the most frequently-occurring e-mail contact topics in the report.
D. Use the "Auto-Suggest Promotion" tool in CCMM Administration to promote auto-suggestions
auto-responses based on the percentage of contacts for which each auto-suggestion was selected.
Answer: B

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NO.9 In the Avaya Aura Contract Center (AACC) SIP environment, when a call is presented to an agent ¯ s
telephone, the Avaya Aura Agent Desktop (AAAD) also alerts the agent to the incoming call. The call may
be answered either via the telephone or AAAD.
If the agent uses the AAAD to answer the call, which protocol is used between AACC and the switch to
signal off-hook?
A. CCT
B. SIP RTP
C. TAPI
D. TR87
Answer: A

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NO.10 An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and
reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open
attachments in inbound e-mails.
What is a possible cause of this problem?
A. The agent ¯ s w eb b r o w se r i s no t se t f o r t he co rr ec t cha r ac t e r encod i ng .
B. .NET 3.5 Service Pack 1 is not installed on the agent ¯ s co m pu t e r.
C. Internet Explorer is not set as the default browser on the agent ¯ s co m pu t e r.
D. The agent has not been granted ° open -mail Attachments ± ri gh t s i n C on tr ac t C en t e r m u lti m ed i a
(CCMM).
Answer: A

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