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Exam Code: HP2-B25
Exam Name: HP LaserJet Solutions
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
HP2-B25 Exam Cram Total Q&A: 98 Questions and Answers
Last Update: 2014-07-16

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Exam Code: HP2-B111
Exam Name: Selling HP Printing Solutions Exam
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
HP2-B111 Exam Questions Total Q&A: 74 Questions and Answers
Last Update: 2014-07-16

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Exam Code: HP3-X12
Exam Name: HP Retail Point of Sales Solutions
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Last Update: 2014-07-16

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NO.1 What is the first step in the color printing process?
A. The laser discharges certain areas on the OP
B. The OPC surface is charged.
C. The tone is developed into the OP
D. The formatter splits the print data into four color planes.
Answer: A

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NO.2 You are comparing vector graphics to raster graphics. What are characteristics of vector
graphics? (Select three.)
A. Are difficult to resize
B. Result in relatively large files
C. Are used in CAD software
D. Treat lines, arcs, and circles as individual objects
E. Can be scaled without sacrificing quality
F. Have resolutions that are fixed regardless of the capacity of the output device
Answer: A,D,E

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NO.3 Certpaper.com informs you that their Color LaserJet printer has a message on the control
panel that says "Order Magenta Cartridge". Why is the printer indicating this message?
A. This is a message indicating the Magenta cartridge is logging unrecoverable errors, and should be
changed as soon as possible.
B. The magenta cartridge is nearing the end of its useful life, but will continue to print based on
historical page coverage for this printer.
C. The cartridge will run out of magenta in two weeks and should be changed.
D. The internal clock has reached 6 months since the last cartridge change, and a new cartridge
should be ordered.
Answer: B

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NO.4 A customer needs assistance performing printer roller maintenance. What should you do?
A. Consult the User Guide for the specific procedure for each type of device and guide the customer
through the procedure
B. Schedule a service technician to help the customer if the customer is unsure of how properly
perform the procedure
C. Ask the customer to complete the steps in the Show Me demonstration of the Paper Jam
Fundamental course.
D. Consult the Quick Reference Topic Library available at the end of the Roller Maintenance
Fundamentals course.
Answer: A

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NO.5 The Engine Test button is a part of which electronic component?
A. Formatter PCA
B. LVPS
C. HVPS
D. DC Controller
Answer: A

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NO.6 You are troubleshooting a non-functional printer and have identified and analyzed all
symptoms associated with the particular problem. What should you do next?
A. Determine and prioritize possible causes.
B. Narrow the symptoms to one critical area.
C. Identify a possible solution.
D. Develop an action plan for problem resolution.
Answer: A

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NO.7 A jam code can locate a jam, and often identify the cause of the jams. What does the code
read in the paper path?
A. sensors
B. trays
C. flags
D. rollers
Answer: C

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NO.8 Certpaper.com has purchased a LaserJet 2420 printer. The hardware installation has been
completed. Despite the presence of an HP black toner cartridge, when the printer is powered on it
gives the message "Install Black Toner". What is the issue?
A. DC controller needs to be replaced
B. printer has not been configured properly
C. toner is faulty and needs replacement
D. the grounding lever has become unhinged from the chassis
Answer: C

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Exam Code: HP2-B111
Exam Name: Selling HP Printing Solutions Exam
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
HP2-B111 Test Answers Total Q&A: 74 Questions and Answers
Last Update: 2014-07-10

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Exam Code: HP3-X12
Exam Name: HP Retail Point of Sales Solutions
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
HP3-X12 Bootcamp Total Q&A: 20 Questions and Answers
Last Update: 2014-07-10

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NO.1 What is the easiest way for a customer to reprogram the keys on an HP USB POS Keyboard?
A. Locate the instructions on the HP website
B. Refer to the printed instructions in the User Guide
C. Use HP Designer on the HP POS Peripherals Software CD
D. Use the online help that is furnished with the keyboard
Answer: C

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Reference:http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&t
a skId=120&prodSeriesId=3375926&prodTypeId=12454&objectID=c01686874

NO.2 A customer says that the red power LED on their HP rp5800 Retail System is blinking
sequentially three times and the system will not boot. Where are the best resources to locate
instructions on interpreting and resolving this condition? (Select two)
A. HP IT Resource Center
B. HP Business Support Page
C. HP Channel Service Network
D. HP Customer Support Portal
E. HP Partner Services Media Library
Answer: B,D

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NO.3 The HP RPOS 50C Thermal Kit supports 65 watt processors only. Which statements are also
true if this option is installed in an HP rp5800 Retail System1? (Select two.)
A. Low-profile expansion cards only can be installed in the system.
B. The serial ports cannot operate in powered mode.
C. A secondary hard drive cannot be installed in the system.
D. An internal optical drive cannot be installed in the system.
E. Expansion cards cannot be installed in the system
Answer: D,E

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NO.4 Which POS peripherals are supported by Windows native operating system drivers without
the need for additional drivers? (Select two.)
A. HP Pole Display
B. HP Standard Weight Scale
C. HP Laser Barcode Scanner
D. HP Thermal Receipt Printer
E. HP USB Magnetic Stripe Reader
Answer: D,E

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NO.5 How do you awaken an HP ap5000 AiO POS System from a low power (sleep) state? (Select
Two.)
A. Press any keyboard key
B. Move the mouse-E1
C. Press the power button.
D. Touch the touchscreen.
E. Press Ctrl/S.
Answer: C,D

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NO.6 Which HP POS peripheral is available for the ap5000 AiO POS System only?
A. HP POS Keyboard with MSR
B. 10.4 inch customer-facing display
C. HP USB Thermal Receipt Printer (single station)
D. Two-line display (Vacuum Fluorescent Display)
Answer: D

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Reference:ftp://ftp.moteselectronics.com/HP/All%20In%20One%20PC/AP5000%20(POS%20Syst
em)/hp%20ap5000.pdf(page 1, see second bullet)

NO.7 Which setup utility menu would you use to configure the SATA settings for an HP ap5000 AiO
POS System?
A. Power menu
B. Security menu
C. Advanced menu
D. Storage menu
Answer: C

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Reference:ftp://ftp.moteselectronics.com/HP/All%20In%20One%20PC/AP5000%20(POS%20Syst
em)/hp%20ap5000.pdf(page 9, SATA configuration)

NO.8 What must a customer do to use the COM ports for a powered device on a standard
(noncustomized) HP rp5700 POS System?
A. Set the jumpers on the system board for powered operation.
B. Plug a powered device into the COM port which auto senses the voltage.
C. Configure the powered device to draw power through the COM port.
D. Request a service call for the powered configuration service (GH655AV).
Answer: A

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Reference:http://h18000.www1.hp.com/products/quickspecs/12703_na/12703_na.PDF(see the
paragraph on page 17)

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Exam Code: HP2-B111
Exam Name: HP (Selling HP Printing Solutions Exam)
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 74 Questions and Answers
Last Update: 2014-03-03

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NO.1 What is one way to study publically-available information about your customers?
A. Obtain annual financial reports from other verticals.
B. Obtain facilities spending and marketing budget information.
C. Use websites and annual reports.
D. Conduct a workshop with them.
Answer: C

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Explanation:
You don't need to conduct a workshop or obtain annual financial reports or even obtain facilities
spending and market budget information to study the information needed to understand your
customer. The information you need is available in detail on their websites and in their annual
reports. You'd get an overview of finances, marketing budget information and other relevant
information easily from their websites. Since this information is available publicly, customers put it
on the websites and publish annual reports.

NO.2 Which step of creating an optimization plan allows you to determine which types of devices
the customer needs?
A. Obtain an accurate inventory of devices
B. Consolidate models, manufacturers, and tasks.
C. Monitor for efficient users.
D. Collect usage history for each device and look for duplication of tasks.
Answer: D

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NO.3 Which statement is true about how customers typically view office printing costs?
A. Customers typically look at hardware costs, but they do not consider IT costs or the cost of
supplies.
B. Customers typically look at IT costs and the costs of supplies, but they do not consider hardware
costs.
C. Customers typically look at hardware and IT costs, but they do not consider costs of supplies.
D. Customers typically look at the costs of supplies and hardware, but they do not consider IT costs.
Answer: D

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Explanation:
Most customers look for the total cost of ownership. The normally include supplies and hardware
but they ignore the costs of personnel working to make sure the printing solutions work properly
and without any problems. IT costs are not generally considered.

NO.4 A customer says, "I need to reduce my supplies and printing costs."
Which diagnostic question should you ask this customer?
A. What are the standard compliance regulations for your industry?
B. How are you controlling color access?
C. How do you secure your workstations over the network?
D. How do you manage scanners on the network?
Answer: B

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Explanation:
The customer said he wants to reduce supplies and printing costs. By controlling the amount of
color printed documents, customer can reduce supplies and printing costs since color prints taking
more resources than the black and white documents. Printing the document in simple black and
white can greatly reduce supplies and printing costs.

NO.5 What is an example of business networking?
A. attending an online workshop for professional development
B. following the links on a company's website
C. reading a company's tweets
D. using LinkedIn to find common contacts
Answer: D

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NO.6 A customer says, "I need to reduce the amount of time I spend managing printers."
Which diagnostic question should you ask this customer?
A. What are the standard compliance regulations for your industry?
B. How are you automating color access and printing?
C. How do you monitor your printers on the networks?
D. Do you manage printer settings such as default duplex printing?
Answer: C

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NO.7 What is the core concept of the HP Design-for-Environment program?
A. designing HP products with a concern for end-of-life disposal
B. designing HP products to be the least expensive on the market
C. designing HP products to be aesthetically pleasing
D. designing HP products to be made only from recycled products
Answer: A

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Reference:http://www.destinationgreenit.com/hp-design-for-environment

NO.8 Which description of an imaging and printing solution is accurate?
A. a review of all available software that works with imaging and printing devices
B. a long-term strategic plan
C. a combination of hardware and software that addresses the problem
D. a new printer
Answer: C

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Explanation:
The imaging and printing solution is a combination of hardware and software working togetherto
address paper intensive business processes.The imaging solution is normally a scanner andthe
printing solution is a printer. These machines use specific software to work and provide ahost of
tools to address paper intensive business problems.

NO.9 How does a fax driver improve the workflow?
A. A fax driver sends all faxes to a designated device with one phone line.
B. A fax driver provides a confirmation printout confirming the delivery of the fax.
C. A fax driver routes faxes to an outsourced company that can deliver faxes cheaper than a business
can, due to volume.
D. A fax driver allows users to configure cover pages at their PCs.
Answer: A

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NO.10 Which feature should an IT manager use to set confidential printing as the default, and to
require users to enter a PIN to print a print job?
A. HP Web Jetadmin
B. HP Managed Printer Lists
C. HP Embedded Web Server
D. HP Managed Print Administration
Answer: A

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Reference:http://www.shopping.hp.com/shopping/pdf/ce528a.pdf(page , advanced security
features)

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Exam Code: HP2-B111
Exam Name: HP (Selling HP Printing Solutions Exam)
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 74 Questions and Answers
Last Update: 2014-01-15

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NO.1 Which description of an imaging and printing solution is accurate?
A. a review of all available software that works with imaging and printing devices
B. a long-term strategic plan
C. a combination of hardware and software that addresses the problem
D. a new printer
Answer: C

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Explanation:
The imaging and printing solution is a combination of hardware and software working togetherto
address paper intensive business processes.The imaging solution is normally a scanner andthe
printing solution is a printer. These machines use specific software to work and provide ahost of
tools to address paper intensive business problems.

NO.2 A customer says, "I need to reduce my supplies and printing costs."
Which diagnostic question should you ask this customer?
A. What are the standard compliance regulations for your industry?
B. How are you controlling color access?
C. How do you secure your workstations over the network?
D. How do you manage scanners on the network?
Answer: B

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Explanation:
The customer said he wants to reduce supplies and printing costs. By controlling the amount of
color printed documents, customer can reduce supplies and printing costs since color prints taking
more resources than the black and white documents. Printing the document in simple black and
white can greatly reduce supplies and printing costs.

NO.3 What is an example of business networking?
A. attending an online workshop for professional development
B. following the links on a company's website
C. reading a company's tweets
D. using LinkedIn to find common contacts
Answer: D

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NO.4 What is one way to study publically-available information about your customers?
A. Obtain annual financial reports from other verticals.
B. Obtain facilities spending and marketing budget information.
C. Use websites and annual reports.
D. Conduct a workshop with them.
Answer: C

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Explanation:
You don't need to conduct a workshop or obtain annual financial reports or even obtain facilities
spending and market budget information to study the information needed to understand your
customer. The information you need is available in detail on their websites and in their annual
reports. You'd get an overview of finances, marketing budget information and other relevant
information easily from their websites. Since this information is available publicly, customers put it
on the websites and publish annual reports.

NO.5 How does a fax driver improve the workflow?
A. A fax driver sends all faxes to a designated device with one phone line.
B. A fax driver provides a confirmation printout confirming the delivery of the fax.
C. A fax driver routes faxes to an outsourced company that can deliver faxes cheaper than a business
can, due to volume.
D. A fax driver allows users to configure cover pages at their PCs.
Answer: A

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NO.6 What is the core concept of the HP Design-for-Environment program?
A. designing HP products with a concern for end-of-life disposal
B. designing HP products to be the least expensive on the market
C. designing HP products to be aesthetically pleasing
D. designing HP products to be made only from recycled products
Answer: A

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Reference:http://www.destinationgreenit.com/hp-design-for-environment

NO.7 A customer says, "I need to reduce the amount of time I spend managing printers."
Which diagnostic question should you ask this customer?
A. What are the standard compliance regulations for your industry?
B. How are you automating color access and printing?
C. How do you monitor your printers on the networks?
D. Do you manage printer settings such as default duplex printing?
Answer: C

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NO.8 Which feature should an IT manager use to set confidential printing as the default, and to
require users to enter a PIN to print a print job?
A. HP Web Jetadmin
B. HP Managed Printer Lists
C. HP Embedded Web Server
D. HP Managed Print Administration
Answer: A

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Reference:http://www.shopping.hp.com/shopping/pdf/ce528a.pdf(page , advanced security
features)

NO.9 Which statement is true about how customers typically view office printing costs?
A. Customers typically look at hardware costs, but they do not consider IT costs or the cost of
supplies.
B. Customers typically look at IT costs and the costs of supplies, but they do not consider hardware
costs.
C. Customers typically look at hardware and IT costs, but they do not consider costs of supplies.
D. Customers typically look at the costs of supplies and hardware, but they do not consider IT costs.
Answer: D

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Explanation:
Most customers look for the total cost of ownership. The normally include supplies and hardware
but they ignore the costs of personnel working to make sure the printing solutions work properly
and without any problems. IT costs are not generally considered.

NO.10 Which step of creating an optimization plan allows you to determine which types of devices
the customer needs?
A. Obtain an accurate inventory of devices
B. Consolidate models, manufacturers, and tasks.
C. Monitor for efficient users.
D. Collect usage history for each device and look for duplication of tasks.
Answer: D

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