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Exam Code: HP2-E59
Exam Name: Introduction to Selling Servers, Storage, Networking and Services
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
HP2-E59 Real Questions Total Q&A: 70 Questions and Answers
Last Update: 2014-05-06

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Exam Code: HP0-003
Exam Name: HP OpenView Service Desk 5.x
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HP0-003 Exam Tests Total Q&A: 75 Questions and Answers
Last Update: 2014-05-06

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Exam Code: HP2-K30
Exam Name: Technical Introduction to the HP Storage SMB
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HP2-K30 PDF VCE Total Q&A: 49 Questions and Answers
Last Update: 2014-05-06

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NO.1 Your healthcare customer wants to add a separate location for a family practice. They want
the new location to have seamless integration into the main location network and support a
maximum of five users. Which cost-effective HP networking solution should you recommend?
A. HP FlexManagement with an HP OfficeConnect switch
B. HP FlexFabric with an HP 2920 series switch
C. HP FlexFabric with an HP M220 access point
D. HP FlexBranch with an HP MSR930-series router
Answer: A

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Explanation:
HP OfficeConnect switch is for the small home or business network.

NO.2 Which HP series of network switches is unmanaged?
A. HP 1400-series switches
B. HP 1800-series switches
C. HP 1900-senes switches
D. HP 2500-series switches
Answer: A

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Explanation:
The HP 1410 Switch series swicthes are fixed configuration fanless, unmanaged Gigabit and Fast
Ethernet switches.

NO.3 Which benefit does an HP Care Pack offer that the HP standard product warranty does not?
A. Firmware and software upgrades
B. Replacement of defective parts
C. Support outside of standard business hours
D. Troubleshooting support
Answer: D

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Explanation:
HP Care Pack Service include: Software Technical Support Receive software support for HP and
select third-party vendors directly from experienced response center engineers. HP Software
Support Service provides comprehensive software services for HP software and select third-party
products.
Reference: http://h71016.www7.hp.com/html/helpmechoose/carepacks/care_packs_psg.asp

NO.4 Why does HP use the term polymorphic storage to describe HP 3PAR StoreServ storage?
A. Because it is future proof in that it exists in several forms and can grow with freedom in any
direction
B. Because it includes patented variable chunking with intelligent container matching for faster
backups
C. Because it can achieve twice the VM density in physical VMware vSphere environments
D. Because it reduces storage capacity by up to 50% thus increasing free disk capacity, while
decreasing service and support costs
Answer: A

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Explanation:
Unlike the dozens of fragmented storage products provided by other vendors, HP Converged Storage
provides a single storage system architecture with common data services for block, object and file
applications-delivering "polymorphic" simplicity-capable of meeting any need at any scale.
Note: Polymorphic Existence in several forms, shapes, & sizes
Redefining Storage Simplicity with HP Converged Storage

NO.5 What is the difference between a network switch and a network router?
A. A network switch connects devices for communication via Ethernet; a network router connects
networks to enable communication between them.
B. A network switch enables device connections over wireless networks; a network router enables
network communications over wireless networks.
C. A network switch enables multiple devices to share the same monitors; a network router enables
devices to use multiple monitors.
D. A network switch connects networks to enable communication; a network router connects
devices for communication over Ethernet.
Answer: A

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NO.6 Which statement about types of care available from HP Technology Services is true?
A. HP Foundation care offers only hardware services while HP Core Services care offers hardware
and software services.
B. HP Reactive care offers only the standard warranty and on site services while HP Core Services
care offers full solution support
C. HP Foundation care offers only reactive support while HP Proactive care offers reactive support
and proactive support.
D. HP BreakFix care offers only hardware repairs while HP Core Services care offers software and
hardware support.
Answer: C

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NO.7 What does ease of integration mean as one of the important IT trends for small and medium
business?
A. Full integration between security, ease of use, and scalability in computing
B. Integration toward the right computing environment to meet future requirements
C. Integration toward simplified growth with cost controls
D. A totally integrated solution across server, storage, and network infrastructures
Answer: B

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Explanation:
HP Transformation and Integration Services:
*HP Transformation and Integration Services provides consulting, custom development and
integration services to bring your IT services up to date with modern architectures and platforms.
*We modernize your applications to create a streamlined, agile environment that adapts quickly to
business needs.
*Transformation and Integration Services transforms your application environment to modern
platforms and architectures. We assess your IT environment to determine what you have and the
strategic value of your applications portfolio to the business. Then we help you transform to reach
your agility goals.

NO.8 What is the difference between computer memory and computer storage?
A. Computer memory is the storage hierarchy; computer storage is a subset of the computer
memory.
B. Computer memory handles data from input devices; computer storage handles data from output
devices.
C. Computer memory is the fast, volatile data-retention technologies; computer storage is the
slower, permanent data-retention technologies.
D. Computer memory includes the arithmetic unit of the CPU; computer storage includes the
control unit of the CPU.
Answer: C

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Exam Code: HP0-003
Exam Name: HP (HP OpenView Service Desk 5.x)
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 75 Questions and Answers
Last Update: 2013-11-28

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NO.1 When exchanging configuration data between HP OpenView Service Desk Management Servers, what
requirements are essential? Select TWO.
A.The Management Servers must be the exact same version of Service Desk
B.Configuration Exchange Filters MUST be defined and associated with Filter Groups
C.The Service Desk Management Server MUST be rebooted after a Configuration Exchange Import
D.Duplicate Object entries must be removed in the Service Desk performing the Configuration Exchange
Import
Answer:A B

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NO.2 Which statements are TRUE regarding Workgroups? Select TWO.
A.Workgroups are used for object records assignment.
B.Workgroups are used to create departments in organizations.
C.A member of a parent workgroup is also a member of the related child workgroup.
D.A person can be a member of multiple workgroups.
Answer:A D

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NO.3 What types of persons can be registered in a person record?
A.employees and callers
B.employees and specialists
C.external contacts and employees
D.any type of person
Answer:D

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NO.4 The Checklist Wizard _______.
A.provides a list of regularly scheduled administrative tasks necessary to maintain the health of the
Service Desk application.
B.provides the Help Desk agent a list of questions to ask a customer when opening a specified type of
Service Call.
C.allows for the ease of Data Exchange configuration.
D.is used as part of the Configuration Exchange function.
Answer:B

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NO.5 Which statement about the Service Call Object in OpenView Service Desk is TRUE?
A.When a Service Call is closed it will be automatically added to the FAQ section on the web interface.
B.The deadline of a Service Call is determined by the priority-duration code table settings.
C.Service Calls can only be modified and closed by Service Desk Named Users.
D.Service Calls can only be received through the web interface and by telephone.
Answer:B

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NO.6 Which two events are normally entered as Service Calls in HP OpenView Service Desk? Select TWO.
A.incidents from the IT infrastructure
B.Requests For Change (RFC)
C.automatic events from other applications
D.Requests For Information (RFI)
Answer:B D

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NO.7 Which levels of organization can be stored in an organization record?
A.external and internal companies
B.internal companies and workgroups
C.companies, departments and employees
D.all organizational levels
Answer:D

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NO.8 Which capability allows for the exporting of HP OpenView Service Desk configuration information from
one HP OpenView Service Desk database and the importing into another?
A.Archiving
B.Data Exchange
C.Configuration Exchange
D.Failover
Answer:C

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NO.9 When implementing Incident Management with HP OpenView Service Desk, what authorizations must
be defined when using Roles? Select THREE.
A.Forms & Templates
B.Objects
C.Scheduled Tasks
D.Filters
E.Workspaces
Answer:A B E

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NO.10 How do Service Call records and Work Order records differ with respect to their link to a Configuration
Item?
A.A Service Call can be linked to multiple Configuration Items, while a Work Order can only be linked to
one Configuration Item.
B.A Work Order can be linked to multiple Configuration Items, while a Service Call can only be linked to
one Configuration Item.
C.A Work Order can only be related to Configuration Items via a Change record.
D.A Configuration Item cannot be linked to a Service Call and a Work Order simultaneously.
Answer:B

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