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Exam Code: ISEB-BA1
Exam Name: Foundation Certificate in Business Analysis
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ISEB-BA1 Exam PDF Total Q&A: 160 Questions and Answers
Last Update: 2014-06-03

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Exam Code: FCGIT
Exam Name: Foundation Certificate in Green IT
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NO.1 Which of the following uses Greenhouse Gas conversion factors to work out CO2 emissions?
A. The ROCI Matrix.
B. The Emissions Reduction Flowchart.
C. The Carbon Footprint Calculator.
D. The Electronic Product Environmental Assessment Tool.
Answer: C

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NO.2 The Carbon Footprint comprises of both direct and indirect emissions.
Which of the following is an indirect emission?
A. Travelling to the office.
B. Opening a spreadsheet.
C. Disposing of a server.
D. Printing out a report.
Answer: C

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NO.3 How can you use a Continual Service Improvement Model as part of your green IT programme?
A. To ensure on-going monitoring and feedback through the programme lifecycle.
B. To ensure adequate technical support throughout the programme lifecycle.
C. To ensure agile application development to support the programme lifecycle.
D. To ensure senior management commitment throughout the programme lifecycle.
Answer: A

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NO.4 Which of the following are reasons that Home Working can reduce your carbon footprint?
a) It reduces the travel needed to attend meetings.
b) It reduces the paperwork needed for meetings.
c) It reduces the space needed within the office.
d) It reduces the power consumed during meetings.
A. b and c only.
B. a and d only.
C. a and c only.
D. c and d only.
Answer: B

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NO.5 Which of the following describes Carbon Neutrality?
A. Eliminating CO2 emissions from product manufacture.
B. Maintaining CO2 emissions at a pre-defined agreed level.
C. Balancing CO2 emissions with an equivalent offset amount.
D. Matching CO2 emissions between defined business areas.
Answer: C

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NO.6 Which of the following actions make a PC more energy efficient?
A. Disabling stand-by settings.
B. Enabling active power management.
C. Enabling active screen savers.
D. Disabling CPU throttling features.
Answer: B

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NO.7 Which of the following must be measured when calculating the annual energy consumption of a
server?
A. How long the server takes to shut down and reboot.
B. The amount of times the system is upgrading in a year.
C. The energy consumed in different modes of operation.
D. The operating temperature of the server during peak loads.
Answer: C

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NO.8 A Green IT policy should be aligned to which other organizational policy?
a) Performance Management Policy.
b) Sustainability Policy.
c) Equal Opportunities Policy.
d) Environmental Policy.
A. b and d only.
B. a, b and d only.
C. b and c only.
D. b, c and d only.
Answer: A

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Exam Code: FCGIT
Exam Name: ISEB (Foundation Certificate in Green IT)
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Total Q&A: 132 Questions and Answers
Last Update: 2014-02-18

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NO.1 Which of the following describes Carbon Neutrality?
A. Eliminating CO2 emissions from product manufacture.
B. Maintaining CO2 emissions at a pre-defined agreed level.
C. Balancing CO2 emissions with an equivalent offset amount.
D. Matching CO2 emissions between defined business areas.
Answer: C

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NO.2 How can you use a Continual Service Improvement Model as part of your green IT programme?
A. To ensure on-going monitoring and feedback through the programme lifecycle.
B. To ensure adequate technical support throughout the programme lifecycle.
C. To ensure agile application development to support the programme lifecycle.
D. To ensure senior management commitment throughout the programme lifecycle.
Answer: A

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NO.3 A Green IT policy should be aligned to which other organizational policy?
a) Performance Management Policy.
b) Sustainability Policy.
c) Equal Opportunities Policy.
d) Environmental Policy.
A. b and d only.
B. a, b and d only.
C. b and c only.
D. b, c and d only.
Answer: A

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NO.4 The Carbon Footprint comprises of both direct and indirect emissions.
Which of the following is an indirect emission?
A. Travelling to the office.
B. Opening a spreadsheet.
C. Disposing of a server.
D. Printing out a report.
Answer: C

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NO.5 Which of the following uses Greenhouse Gas conversion factors to work out CO2 emissions?
A. The ROCI Matrix.
B. The Emissions Reduction Flowchart.
C. The Carbon Footprint Calculator.
D. The Electronic Product Environmental Assessment Tool.
Answer: C

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NO.6 Which of the following is a Framework that can be used to implement Green IT systems?
A. The IT Infrastructure Library.
B. The Environmental Systems Method.
C. The Green Data Centre Toolkit.
D. The Custom Development Framework.
Answer: A

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NO.7 Which of the following is a Framework that can be used to implement Green IT systems?
A. The IT Infrastructure Library.
B. The Environmental Systems Method.
C. The Green Data Centre Toolkit.
D. The Custom Development Framework.
Answer: A

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NO.8 Which of the following is the greatest business challenge facing data centres?
A. The shortened technology refresh cycles of suppliers.
B. The cost of next generation blade servers.
C. The ability to manage all data centres centrally.
D. The increase in data storage requirements.
Answer: D

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NO.9 In which units are the results of a Carbon Footprint Calculation displayed?
A. Dollars.
B. Kilowatts.
C. Tonnes.
D. Litres.
Answer: C

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NO.10 What action can you take to reduce the power consumption of your data centre?
A. Shut down servers out of business hours.
B. Replace small servers with larger ones.
C. Reallocate under-used servers to run active services.
D. Upgrade servers to always run the latest software.
Answer: C

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NO.11 Which of the following actions make a PC more energy efficient?
A. Disabling stand-by settings.
B. Enabling active power management.
C. Enabling active screen savers.
D. Disabling CPU throttling features.
Answer: B

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NO.12 Which document should be created to ensure the implementation of your Green IT policy?
A. The green development plan.
B. The green procurement policy.
C. The green IT action plan.
D. The green building plan.
Answer: C

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NO.13 Which of these is NOT an example of a Carbon Offsetting scheme?
A. Supplying new solar cookers in Indonesia.
B. Providing new for old car tyres in the United Kingdom.
C. Generating hydropower without dams in Fiji.
D. Making electricity from landfill in South Africa.
Answer: B

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NO.14 How much energy is used by monitor when displaying a PC screen saver?
A. The same as a standard office application.
B. Half the power of a standard office application.
C. One third the power of a standard office application.
D. Twice the power of a standard office application.
Answer: A

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NO.15 Which of the following must be measured when calculating the annual energy consumption of a
server?
A. How long the server takes to shut down and reboot.
B. The amount of times the system is upgrading in a year.
C. The energy consumed in different modes of operation.
D. The operating temperature of the server during peak loads.
Answer: C

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NO.16 What should be achieved when setting the scope of an organisation's Green IT Policy.?
A. A definition of what goals are required for the project.
B. A definition of what resources are required for the project.
C. A definition of what people are required for the project.
D. A definition of what activities are required for the project.
Answer: A

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NO.17 What is the first step that an organisation should take to improve its Green IT credentials?
A. Rationalise its Data Centre.
B. Review competitors' green policies.
C. Establish its Green IT policy.
D. Replace its old PCs.
Answer: C

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NO.18 You are monitoring energy usage in the data centre. Which of the following techniques can you use?
a) Data aggregating.
b) Thermal profiling.
c) CPU throttling.
d) Server metering.
A. a and c only.
B. b and d only.
C. b and c only.
D. a and d only.
Answer: B

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NO.19 Which of the following are reasons that Home Working can reduce your carbon footprint?
a) It reduces the travel needed to attend meetings.
b) It reduces the paperwork needed for meetings.
c) It reduces the space needed within the office.
d) It reduces the power consumed during meetings.
A. b and c only.
B. a and d only.
C. a and c only.
D. c and d only.
Answer: B

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NO.20 Which of the following is part of an organisation's direct Carbon Footprint?
A. Financial services.
B. Office refurbishment.
C. Corporate entertaining.
D. Business travel.
Answer: D

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Exam Code: ITILF2011

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NO.1 Given the cashflows below, which of the following is correct?
A. The project pays back in year 4 of the project.
B. The project does not pay back within the four year period.
C. The project pays back in year 2 of the project.
D. The project pays back in year 3 of the project.
Answer: B

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NO.2 A well formed requirement is said to comply with which of the following acronyms?
A. MOSCOW.
B. SMART.
C. OSCAR.
D. MOST.
Answer: B

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NO.3 On a class diagram, what do the multiplicities represent?
A. The number of attributes held within each class.
B. The minimum and maximum number of operations in each class.
C. The minimum and maximum number of objects in each class.
D. The business rules for an association between two classes.
Answer: D

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NO.4 In a particular organisation it is common practice to call all managers by their first name. It is part of the
culture of the organisation. Newcomers are quickly corrected if they do not follow this informal approach.
What would knowing about this convention be classified as in Requirements Engineering?
A. Explicit individual knowledge.
B. Tacit individual knowledge.
C. Explicit corporate knowledge.
D. Tacit corporate knowledge.
Answer: D

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NO.5 What does the O' stand for in the CATVVOE analysis?
A. The objectives of the business system under review.
B. The opportunities for change in the business system under review.
C. The organisation of the business system under review.
D. The owner of the business system under review.
Answer: D

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NO.6 Which of the following terms may be used to describe the attitude of a stakeholder who is NOT in favour
of the project but is probably not actively opposed to it?
A. Opponent.
B. Neutral.
C. Critic.
D. Blocker.
Answer: C

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NO.7 In which of the following business analysis areas does the traditional systems analyst role primarily
operate?
A. Quantifying costs and benefits.
B. Defining the needs of the business.
C. Implementing business changes.
D. Specifying IT system requirements.
Answer: D

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NO.8 Different reactions may be observed when a change to working methods is proposed. These reactions
include:
a. Enthusiasm for the change.
b. Fear of the change.
c. Reduced performance on the job.
d. Reluctant acceptance of the change.
Which of the following represents the typical sequence of these four reactions?
A. b, d, c and a.
B. a, b, c and d.
C. b, c, d and a.
D. a, b, d and c.
Answer: C

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NO.9 A stakeholder has been classified as 'some' on both the power/influence and interest axes of a
power/interest grid. Which of the following would be an appropriate way of managing this stakeholder?
A. Keep on side.
B. Keep watching.
C. Keep informed.
D. Keep satisfied.
Answer: A

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NO.10 Business rules define how actions are to be performed. Under which of the following headings are
business rules considered?
A. Explicit or implicit management statements,
B. Statutory and internal policies.
C. Constraints and operational guidance.
D. Negotiable and non-negotiable limitations.
Answer: C

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NO.11 When should benefits realisation be carried out?
A. Immediately at the end of the project.
B. At the beginning of the project.
C. At the end of the finalised feasibility study.
D. Months or years after the end of the project.
Answer: D

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NO.12 The required competencies of a business analyst are classified into three categories. Which of the
following is one of these three categories.?
A. Management Qualities.
B. Business Knowledge.
C. IT Skills
D. Project Skills.
Answer: B

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NO.13 What is the first stage of the waterfall systems development lifecycle?
A. Plan.
B. Analysis.
C. Feasibility Study.
D. Strategic Vision.
Answer: C

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NO.14 Which stage in the waterfall model is considered as several separate stages in the V model?
A. Development.
B. Analysis.
C. Testing.
D. Design.
Answer: C

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NO.15 It has been suggested that five clerical posts can be abolished when a new computer system is
implemented. Under which category of costs or benefits will this be recorded?
A. Tangible costs.
B. Tangible benefits.
C. Intangible costs.
D. Intangible benefits.
Answer: B

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NO.16 A batch program runs every night to raise invoices. The next day these invoices are posted out to
customers by a clerk. Customers pay the invoices with cheques. The cheques are then banked by a clerk.
In this scenario, which of the following represents a business event?
A. System prints invoices.
B. Clerk sends invoices to customers.
C. Customer's cheque is received.
D. Clerk banks the cheque.
Answer: C

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NO.17 During which stage of the Business Analysis Process Model would a gap analysis be carried out?
A. Define requirements.
B. Analyse needs.
C. Evaluate the options.
D. Investigate situation.
Answer: B

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NO.18 Which of the following investigation techniques involves following a user for one or two days in order to
find out what a particular job entails?
A. Scenario analysis.
B. Protocol analysis.
C. Shadowing.
D. Activity sampling.
Answer: C

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NO.19 As part of an investigation a Business Analyst has devised a form for users of an existing system to use
to keep track of the tasks they undertake during their working day. Which of the following describes this
investigation technique?
A. Special purpose records,
B. Scenario analysis.
C. Questionnaires.
D. Activity sampling.
Answer: A

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NO.20 Which of the following statement is TRUE about the process view of an organisation?
A. It focuses on the customer of the organisation.
B. It focuses solely on the internal view of the organisation.
C. It focuses on the functions of an organisation.
D. It focuses on the organisational structure.
Answer: A

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