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Exam Code: SD0-101
Exam Name: SDI (Service Desk Analyst Qualification)
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 165 Questions and Answers
Last Update: 2013-11-02

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NO.1 Your manager has emphasised the importance of establishing effective working relationships with
other teams in the organisation. Of these options, which is the most important activity you should
undertake to enable this to happen?
A. Learn about and recognise the roles and responsibilities of other teams
B. Ensure that your team is seen by users as their champion
C. Treat everyone according to their importance in the organisation
D. Make certain that the IT director is aware of inter-team communication issues
Answer: A

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NO.2 A new trainee is being inducted into the Service Desk and s/he questions why there are procedures
and the need for documentation. What should you tell him/her to justify the need for consistent
procedures and processes?
A. Clear procedures mean that everything is done uniformly to eliminate errors
B. Clear procedures mean that customers receive consistent service
C. SLAs and procedures ensure that staff will not be criticised if targets are not met
D. Consistent procedures mean that SLAs and OLAs will always be met
Answer: B

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NO.3 Which these options would NOT be a responsibility of the Service Desk?
A. Representing the IT organisation
B. Delivering first time fixes
C. Operating as a communications channel
D. Providing a reliable IT infrastructure
Answer: D

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NO.4 Which of these options is a characteristic of a successfully performing team?
A. Attendance at team social events is mandatory.
B. The team leader closely manages everyone equally
C. A team member will do anything to be the best
D. Everyone actively listens to each other
Answer: D

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NO.5 Where would you find clear definitions of boundaries and procedures for dealing with inappropriate
behaviour?
A. Company policy documents
B. Incident Management documents
C. Service Desk procedure documents
D. Service Level Agreement documents
Answer: A

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NO.6 Some things can get in the way of good communication which of these options has the biggest impact
on a Service Desk?
A. Noise and general chatter
B. Inappropriate SLAs in place
C. An unreliable IT infrastructure
D. The users status in the organisation
Answer: A

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NO.7 If you are asked to name a Service Desk best practice, which option would be relevant?
A. SAP
B. KCS
C. Problem Management
D. itSMF
Answer: B

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NO.8 What is the best reason for an SDA to follow documented processes and procedures?
A. It ensures that all customers perform consistently
B. It ensures that the SDA performs consistently
C. It ensures that customers consistently provide positive feedback
D. It ensures that the manager is protected from irate users
Answer: B

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NO.9 Which of these options is NOT part of the correct procedure for putting a user on hold?
A. Asking the user for permission to remotely access their system
B. Communicating a valid reason for putting the user on hold
C. Giving the user a reasonable time frame
D. Regularly updating the user about the wait-time
Answer: A

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NO.10 Consider your responsibilities as an SDA: which of these options best describes one of your principal
responsibilities?
A. To provide easily understood and accurate answers to users questions
B. To provide technically detailed answers to users questions
C. To provide users with information about the workings of the Service Desk
D. To provide recommendations about technical courses to users
Answer: A

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NO.11 Which option best describes one of the roles of an SDA?
A. Managing users expectations
B. Delivering problem support
C. Negotiating SLAs with customers
D. Achieving reporting targets
Answer: A

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NO.12 Which of the options best describes a key responsibility of a Service Desk Manager?
A. To deliver ad-hoc levels of service quality from the Service Desk
B. To promote the Service Desk to the organisation and users
C. To manage Incidents and Major Incidents
D. To develop and manage the Problem Management team
Answer: B

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NO.13 Which option is a benefit of using Knowledge Management in a Service Desk?
A. This ensures that all staff will log Incidents uniformly
B. It removes the need for training of Service Desk staff
C. It reduces the Incident talk time for users
D. It reduces the overall cost of support
Answer: D

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NO.14 We should maintain a positive service attitude at all times; which option is the best reason for doing
so?
A. A good service attitude will improve SLA performance
B. Users will see the Service Desk as cheerful happy people
C. It will help to build confidence in the service
D. A bad attitude means that SLAs wont be met
Answer: C

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NO.15 What is the best way for an SDA to enhance the image of the Service Desk?
A. Dress to reflect your professionalism
B. Ensure users are aware that the Service Desk is the key component in IT
C. Provide accurate information to users without denigrating other teams
D. Advise users of resolutions via the weekly Service Desk email
Answer: C

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NO.16 Which of these options best describes a benefit of good teamwork?
A. There is always someone else to pick up any work you fail to do
B. There is commitment to team decisions
C. There is a specialist for each product or service
D. There is less need for person-to-person communication
Answer: B

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NO.17 What is the best type of questioning to use to disengage a caller whilst ensuring a professional
approach to call management?
A. Reflective questions
B. Rapid questions
C. Open questions
D. Closed questions
Answer: D

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NO.18 What should an SDA reasonably expect of users when they contact the service desk for assistance?
A. To provide valuable information regarding their opinion of the Service Desk
B. To provide valuable information regarding their view of the SLA
C. To provide an opportunity to receive feedback regarding their technical ability
D. To provide the relevant information needed to resolve their incident
Answer: D

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NO.19 In order to measure its efficiency, a Service Desk routinely measures First Contact Resolution
performance; what else might this data be used for?
A. To measure the effectiveness of the escalation procedure
B. To indicate levels of customer satisfaction
C. To measure how long users wait to speak to an SDA
D. To evaluate and adjust staffing levels
Answer: B

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NO.20 Your manager has told you that the Service Desk team must provide excellent customer service at all
times. As an SDA, what is the most important thing you must do to ensure that this happens?
A. Always show plenty of sympathy to the users
B. Always follow the procedures you understand best
C. Always reprimand colleagues who fail to deliver service excellence
D. Always listen to what users tell you
Answer: D

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NO.21 Why is it important to keep to your commitments to your team members?
A. It will help to ensure that bonuses are paid
B. My colleagues will admire my achievements
C. It improves the morale of the Service Desk
D. Management will not criticise my behaviour
Answer: C

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NO.22 Which option is NOT a characteristic of a successful team?
A. Trust is encouraged amongst team members
B. Support from senior management is received
C. League tables are published
D. Participation in the decision-making process is encouraged
Answer: C

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NO.23 Your organisation documents company policies to which it expects all employees to adhere. What is
the most important reason for SDAs to ensure they work within these policies?
A. Company policies support consistent behaviour
B. Company policies emphasise deviations from acceptable behaviour
C. Company policies meet their managers criteria for success
D. Company policies support creative approaches for SDA activities
Answer: A

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NO.24 Which attribute would you expect from good team members?
A. They are nice to everyone
B. They have good timekeeping skills
C. They listen to other peoples point of view
D. They cover up their mistakes
Answer: C

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NO.25 How would you characterise a failing team?
A. It is managed without SLAs
B. Its members are very touchy feely
C. Its members demonstrate low morale
D. It is solely focussed on business objectives
Answer: C

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NO.26 A list of desirable attributes included in a job description for a Service Desk Analyst should include ...
A. Seeing a users Incident or Service Request through to resolution, conveying a willingness to help and
being nice to senior management
B. Conveying a willingness to help, focussing on business needs and providing users with the best
possible service
C. Taking ownership of users Problems, maintaining a positive attitude and focussing your attention on
the user
D. Focussing on business needs, providing users with best possible service with an ability to answer a
high volume of calls
Answer: B

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NO.27 Which option is the best example of a closed question?
A. What are the symptoms of your Incident?
B. Tell me what you were doing immediately prior to the Incident?
C. What version of the software do you have?
D. How can I be of help?
Answer: C

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NO.28 Your organisation has recently implemented SLAs and OLAs. A new starter on your team has confided
in you that they dont really understand what an OLA is; how would you explain it to him/her?
A. It is a legally enforceable contract between a user and a supplier to ensure user satisfaction with
services offered
B. It is an ad-hoc arrangement between internal support teams that is helpful to the support of a contract
C. It is an agreement between internal support teams that defines the support necessary to meet delivery
of IT Services
D. It is a methodology used to measure compliance to standards of behaviour
Answer: C

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NO.29 A primary responsibility of the Service Desk is to
A. Manage Major Incidents
B. Act as the resolver for all users Incidents and Service Requests
C. Resolve Problems
D. Acknowledge and record all Incidents and Service Requests
Answer: D

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NO.30 Which of these options best describes personal accountability?
A. Delivering excellent levels of service quality
B. Admitting to errors
C. Taking ownership of your teams Incidents and Service Requests
D. Behaving and dressing in a distinctive manner
Answer: B

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Exam Code: BCP-222
Exam Name: BlackBerry (Supporting a BlackBerry Enterprise Server v5.0 in an IBM Lotus Domino Environment)
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Total Q&A: 104 Questions and Answers
Last Update: 2013-11-02

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NO.1 How is the initial enterprise activation email message transmitted from the BlackBerry device? (Choose
one.)
A. Encrypted using AES
B. Encrypted using RSA
C. Plain text
D. Encrypted using Triple DES
E. As a hash
Answer: E

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NO.2 Which of the following options is NOT available in the BlackBerry Web Desktop Software? (Choose
one.)
A. Wired synchronization of organizer (PIM) data
B. Application Loader
C. Backup and Restore
D. Setting enterprise activation passwords
E. Configuring email message filters
Answer: A

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NO.3 Which method of enterprise activation uses the BlackBerry Router Service to relay the activation email
to a users email address? (Choose one.)
A. Wi-Fi
B. Bluetooth
C. BlackBerry Desktop Manager
D. BlackBerry Administration Service
E. BlackBerry Web Desktop Manager
Answer: A

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NO.4 How can a BlackBerry device user assign themselves their own enterprise activation password?
(Choose one.)
A. Inputtheir own password in the enterprise activation screen on the BlackBerry device
B. Specify an activation password in BlackBerry Desktop Manager
C. Launch BlackBerry Device Manager and specify their own activation password
D. When swapping BlackBerry devices the new BlackBerry device will automatically prompt the user for a
new activation password
E. Login to BlackBerry Web Desktop Manager and specify an activation password
Answer: E

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NO.5 Which of the following default host and ports will a system administrator need to browse to in order to
configure the BlackBerry Monitoring Service? (Choose one.)
A. https://<servername>:8443/webconsole/app
B. https://<servername>/webconsole/app
C. http://<servername>/webconsole/app
D. http://<servername>:8080/webconsole/app
E. https://<servername>:7443/webconsole/app
Answer: A

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NO.6 After initializing the enterprise activation process on the BlackBerry device, the following error is
displayed: An error has occurred. Please contact your system administrator. What is a possible cause for
this? (Choose one.)
A. The user has not been assigned an IT policy
B. The BlackBerry Synchronization Service is not running
C. The BlackBerry device radio has not been turned on
D. The password that was entered is incorrect
E. The user has not been assigned the appropriate role in the BlackBerry Administration Service
Answer: D

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NO.7 A BlackBerry device user is trying to login to the local Intranet web site but is not able to
authenticate. What could a system administrator do to assist the user with the authentication? (Choose
one.)
A. Resend the IPPP service books to the user that is experiencing the issue
B. Verify the proxy server information within the Blackberry MDS Connection Service
C. Restart the BlackBerry Administration Service to force resending of service books
D. Activate the user with the BlackBerry MDS Integration Service
E. Add the user's name to theserver.property xml file within the BlackBerry Enterprise Server
Answer: B

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NO.8 .A BlackBerry device user is trying to send an email message but is receiving the following error when
trying to send: Failure at Service. The user is unable to send PIN messages as well. They are able to
make phone calls from the BlackBerry device. No other user on the BlackBerry
Enterprise Server is having this issue. What could a system administrator do to troubleshoot this issue?
(Choose one.)
A. Restart the BlackBerry Controller Service to force a mailboxrescan.
B. Associate the user's PIN number back into the database for the users information.
C. Contact the service provider to ensure the correct data provisioning for the user.
D. Wipe the BlackBerry device and complete and enterprise activation process.
E. Ensure the Send As permission is set in Active Directory for this user.
Answer: C

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NO.9 The BlackBerry Monitoring Service can send notifications using which of the following methods?
(Choose three.)
A. Phone (VoIP)
B. Email
C. PIN
D. Network Broadcast
E. Instant Messaging
Answer: B,C,D

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NO.10 Which port is required to be open on the firewall in order for Wi-Fi data to pass from the
BlackBerry device to the BlackBerry Enterprise Server? (Choose one.)
A. 3101
B. 4101
C. 1433
D. 1533
E. 7433
Answer: B

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NO.11 Which of the following are two pieces of information that are required when configuring a remote
component for high availability? (Choose two.)
A. IP addresses
B. Fully Qualified Host Name
C. High Availability Pool Name
D. NetBios Name
E. DNS Alias
Answer: B,C

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NO.12 Where can you test the network connectivity from the BlackBerry Enterprise Server to the BlackBerry
Infrastructure? (Choose one.)
A. BlackBerry Administration Service
B. BlackBerry Web Desktop Manager
C. BlackBerry Server Configuration Panel
D. MDS Integration Service Administration Console
E. SQL Management Studio
Answer: C

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NO.13 The BlackBerry Dispatcher Service communicates with the BlackBerry Collaboration Service, the
BlackBerry MDS Connection Service, the BlackBerry Policy Service and the BlackBerry Synchronization
Service using which of the following ports? (Choose one.)
A. Port 1433
B. This Port is dynamically created upon the BlackBerry Dispatcher Service Startup
C. Port 3200
D. This Port is dynamically created upon the BlackBerry Controller Service Startup
Answer: C

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NO.14 After a system wide maintenance was completed in an organization, the BlackBerry Enterprise Server
was restarted. After a few minutes it was determined that the BlackBerry Dispatcher
Service was failing to start with the system specific error 5608. The system administrator also confirms
the following:
-The BlackBerry Administration Service console is unable to launch
-The BlackBerry Policy and BlackBerry Synchronization Services do not start
Which of the following would be the most likely cause of the issue? (Choose one.)
A. The SRP connection is down
B. Lost connectivity to the messaging server
C. Lost connectivity to the database server
D. The BlackBerry Enterprise Server disk subsystem has crashed
E. A new operating system patch has been installed on the BlackBerry Enterprise Server
Answer: C

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NO.15 An organization policy has been changed and new security guidelines have been put in place. All
servers that require access to the public Internet must be placed in the DMZ. Which BlackBerry Enterprise
Server component can be place in the DMZ? (Choose one.)
A. BlackBerry Messaging Agent
B. BlackBerry Router Service
C. BlackBerry Dispatcher Service
D. BlackBerry Enterprise Server
E. BlackBerry Collaboration Service
Answer: B

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NO.16 What are the minimum versions for the BlackBerry Enterprise Solution to support Notes Native
Encryption? (Choose one.)
A. BlackBerry Device Software 4.1, BlackBerry Enterprise Server 4.1, BlackBerry Desktop
Manager 4.1, IBM Lotus Notes 7.0, and IBM Lotus Domino Server 7.0
B. BlackBerry Device Software 4.0, BlackBerry Enterprise Server 4.0, BlackBerry Desktop
Manager 4.0, IBM Lotus Notes 7.0 and IBM Lotus Domino Server 7.0
C. BlackBerry Device Software 4.2, BlackBerry Enterprise Server 5.0, BlackBerry Desktop
Manager 4.2, IBM Lotus Notes 7.0 and IBM Lotus Domino Server 7.0
D. BlackBerry Device Software 5.0, BlackBerry Enterprise Server 5.0, BlackBerry Web Desktop 1.0, IBM
Lotus Notes 8.0 and IBM Lotus Domino Server 8.0
E. BlackBerry Device Software 3.6, BlackBerry Enterprise Server 4.1, BlackBerry Desktop
Manager 4.1, IBM Lotus Notes 6.5 and IBM Lotus Domino Server 6.5
Answer: A

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NO.17 BlackBerry device users have been calling the support desk all day reporting message delays of 5 to
25 minutes. A request has been made to isolate the issue and identify the source. Which of the
following questions will assist with the process? (Choose three.)
A. Do the affected users span multiple messaging servers?
B. Are PIN messages delayed (sending and/or receiving)?
C. Is each user enabled for email message redirection?
D. Was the corporate firewall recently rebooted?
E. Are the messaging servers working properly and without issues?
Answer: A,B,E

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NO.18 During the final stage of the wireless enterprise activation the following error is displayed on the
BlackBerry device: IT requires that you connect this handheld to the device manager to continue
activation. What is a possible cause of this? (Choose one.)
A. The BlackBerry device does not have data services enabled
B. The BlackBerry Synchronization Service is not started
C. Wireless backup has been disabled for the user
D. The BlackBerry device is running BlackBerry Device Software prior to 4.0
E. The Disable Wireless Bulk Loads IT policy has been enabled
Answer: E

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NO.19 What component is responsible for the encryption and decryption of data? (Choose one.)
A. BlackBerry Dispatcher Service
B. BlackBerry Administration Service
C. BlackBerry Controller Service
D. BlackBerry Messaging Agent Service
E. BlackBerry Router Service
Answer: A

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NO.20 During the enterprise activation process the following error is displayed on the BlackBerry device:
IT Policy Rejected What is a possible cause of this error? (Choose one.)
A. The BlackBerry device has been activated on another BlackBerry Enterprise Server
B. The BlackBerry device is listed in the Enterprise Service Policy
C. The user does not have an IT policy assigned
D. The user does not have the appropriate role assigned
E. The BlackBerry Policy Service is not running
Answer: A

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Exam Code: BCP-710
Exam Name: BlackBerry (Selling the Blackberry Solution for Tech. Sales Professional)
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Total Q&A: 112 Questions and Answers
Last Update: 2013-11-02

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NO.1 Which three email platforms support BlackBerry Collaboration Service? (Choose three.)
To see the Acronym list click the ?Exhibit? button found at the bottom of the screen.
A. BlackBerry Client for use with Microsoft Office Live Communications Server 2005 and Microsoft
Office Communications Server 2007
B. BlackBerry Client for IBM Lotus Sametime
C. BlackBerry Client for Novell GroupWise Messenger
D. BlackBerry Client for Microsoft Sharepoint
Answer: A,B,C

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NO.2 IT polices are assigned for the BlackBerry Enterprise Server at multiple levels. When there are
overlaps, what level of IT policies take priority? (Choose one.)
To see the Acronym list click the "Exhibit" button found at the bottom of the screen.
A. User
B. Group
C. Server
D. Domain
E. Corporate
Answer: A

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NO.3 Web-based access to BlackBerry Enterprise Server 5.0 is a function of which component? (Choose
one.)
To see the Acronym list click the "Exhibit" button found at the bottom of the screen.
A. BlackBerry Dispatcher Service
B. BlackBerry Router Service
C. BlackBerry Controller Service
D. BlackBerry Administration Service
E. BlackBerry Collaboration Service
F. BlackBerry Mobile Data Service
Answer: D

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NO.4 The security team is requesting the ability to control what types of BlackBerry smartphones can activate
on the BlackBerry Enterprise Server. Using the Enterprise Service Policy which three restrictions can be
implemented to control which BlackBerry smartphones can use the BlackBerry Enterprise Server?
(Choose three.) To see the Acronym list click the "Exhibit" button found at the bottom of the screen.
A. Model Name
B. ESN Range
C. Manufacturer's Name
D. PIN Range
E. Wi-Fi Equipped
Answer: A,C,D

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NO.5 DRAG DROP
What is the correct message flow for an email message going from the mailbox to the BlackBerry
smartphone?Place the steps in the correct order by dragging them from the left to the right.
Answer:

NO.6 What is the maximum number of total BlackBerry smartphone users (CAL's) that the BlackBerry
Enterprise Server can handle before it is recommended that a second BlackBerry Enterprise Server
instance be added to the BlackBerry Domain? (Choose one.)
To see the Acronym list click the "Exhibit" button found at the bottom of the screen.
A. 50
B. 500
C. 1000
D. 2000
E. 2500
Answer: D

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NO.7 Which two of the following are valid Wi-Fi security protocols? (Choose two.)
To see the Acronym list click the "Exhibit" button found at the bottom of the screen.
A. WPA
B. PSK
C. Triple DES
D. AES
E. PGP
Answer: A,B

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NO.8 Which of the following statements describe the SRP credentials used by the active and standby
instances of the BlackBerry Enterprise Server in a high availability environment? (Choose one.)
Tosee the Acronym list click the "Exhibit" button found at the bottom of the screen.
A. The active and standby instances of the BlackBerry Enterprise Server use a different SRP ID and
authentication key.
B. The active and standby instances of the BlackBerry Enterprise Server use the same SRP ID and
authentication key.
C. The active and standby instances of the BlackBerry Enterprise Server use the same SRP ID but
different authentication keys.
D. The active and standby instances of the BlackBerry Enterprise Server use different SRP IDs but the
same authentication key.
E. The standby instance of the BlackBerry Enterprise Server is automatically assigned an SRP ID or
authentication key.
Answer: B

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NO.9 Why would someone login to the BlackBerry Web Desktop Manager.? (Choose one.)
To see the Acronym list click the "Exhibit" button found at the bottom of the screen.
A. To add their account to the BlackBerry Enterprise Server
B. To synchronize their S/MIME certificate
C. To set an enterprise activation password
D. To modify the BlackBerry Attachment Server settings
E. To modify their wireless PIM sync settings
Answer: C

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NO.10 DRAG DROP
Which five components in the BlackBerry Enterprise Server are part of the attachment process when
requested from an email message on the BlackBerry smartphone?
Answer:

NO.11 Which two of the following are basic functions of the BlackBerry Mobile Data Service? (Choose two.)
To see the Acronym list click the "Exhibit" button found at the bottom of the screen.
A. Allows organizations to deliver corporate data wirelessly
B. Enables the system administrator to manage BlackBerry smartphone policies
C. Incorporates the push delivery model and advanced security features for application
deployment
D. Allows BlackBerry smartphone users to manage applications installed on their BlackBerry smartphone
through the BlackBerry Desktop Manager
Answer: A,C

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NO.12 Which three of the following features are new Calendar application enhancements introduced with
BlackBerry Device Software 5.0 and BlackBerry Enterprise Server 5.0? (Choose three.) Tosee the
Acronym list click the "Exhibit" button found at the bottom of the screen.
A. Free/Busy Availability Lookup
B. Forward Calendar Entries
C. Calendar Attachment Support
D. Synchronization of public and private contacts
E. Create a new calendar entry from the BlackBerry device
Answer: B,C,D

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NO.13 Which two BlackBerry Enterprise Server components CANNOT be installed on a separate computer?
(Choose two.) To see the Acronym list click the "Exhibit" button found at the bottom of the screen.
A. BlackBerry Administration Service
B. BlackBerry Messaging Agent
C. BlackBerry Router Service
D. BlackBerry Dispatcher Service
E. BlackBerry Attachment Service
F. BlackBerry Monitoring Service
Answer: B,D

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NO.14 Which new feature of BlackBerry Enterprise Server 5.0 can be utilized to minimize or eliminate
upgrade-related down-time? (Choose one.) To see the Acronym list click the "Exhibit" button found at the
bottom of the screen.
A. BlackBerry Monitoring Service
B. BlackBerry Enterprise Transporter
C. BlackBerry Administration Service
D. BlackBerry Disposition Service
E. High availability
F. Application Pool
Answer: E

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NO.15 Which three of the following roles are available by default in BlackBerry Enterprise Server 5.0 role
based administration? (Choose three.) To see the Acronym list click the "Exhibit" button found at the
bottom of the screen.
A. Enterprise Administrator
B. Junior Help Desk
C. Senior Help Desk
D. Database Administrator
E. Senior Enterprise Administrator
Answer: A,B,C

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Exam Code: 1Z0-871
Exam Name: MYSQL (MySQL 5.0 Developer Certified Professional Exam, Part I)
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 69 Questions and Answers
Last Update: 2013-11-02

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NO.1 Ignoring any warnings that may be issued, which of the following statements will delete the `world`
database and its entire contents on execution, but return no error if it doesn't exist?
A. DROP DATABASE `world` IGNORE ERRORS
B. DROP IF EXISTS DATABASE `world`
C. DROP DATABASE IF EXISTS `world`
D. DELETE DATABASE `world` IGNORE ERRORS
E. DELETE IF EXISTS DATABASE `world`
F. DELETE DATABASE IF EXISTS `world`
Answer: C

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NO.2 Which of the following statements are true? Databases don't have a default character set or collation.
A. Databases don't have a default character set or collation.
B. Database have a default character set and a default collation.
C. When creating a table within a database without specifying a character set and a collation, the default
character set and collation from the database are being used.
D. If a default character set and collation are defined for a database, settings for tables defined in that
database will be ignored.
Answer: C,D

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NO.3 In non-strict mode, assuming that the table city does not already exist and you execute the following
sequence of commands: CREATE TABLE city (city_name CHAR(5)) INSERT INTO city (city_name)
VALUES ('NEW YORK'), ('TOKYO'), (23+345), ('LONDON') -- Ignoring any errors or warnings that may be
issued, which values are now in the table?
A. 'NEW YORK', 'TOKYO', '23+345', 'LONDON'
B. 'NEW Y', 'TOKYO', '23+34', 'LONDO'
C. 'NEW YORK', 'TOKYO', ' ', 'LONDON'
D. 'NEW Y', 'TOKYO', '368', 'LONDO'
E. 'NEW YORK', 'TOKYO', '368', 'LONDON'
Answer: D

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NO.4 Which of the following statements will return a list of all of the databases with a name that starts with
'pro'?
A. LIST DATABASES WHERE NAME LIKE 'pro%'
B. SHOW DATABASES WHERE NAME LIKE 'pro%'
C. SELECT DATABASES WHERE NAME LIKE 'pro%'
D. LIST DATABASES LIKE 'pro%'
E. SHOW DATABASES LIKE 'pro%'
F. SELECT DATABASES LIKE 'pro%'
Answer: E

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NO.5 Consider the following:
Which of the quoted values below will be returned for the name field in the SELECT results?
A. ' Tom'
B. ' Tom '
C. 'Tom'
D. 'Tom '
Answer: B

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NO.6 You want to create two databases, test and Test. Which of the following statements is true?
A. You can create both databases because database names in MySQL are case sensitive.
B. You can create both databases when your operating system supports case sensitive directory names.
C. You can create both databases when you quote delimited the database names like `test` and `Test`.
D. You can create both databases since t and T are different in the ASCII character set.
Answer: B

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NO.7 Is the following statement true or false? "Each database corresponds to a single directory under data
directory, regardless of what storage engine table uses in the database"
A. true
B. false
Answer: A

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NO.8 Which of the following statements will provide a list of all of the databases with a name that starts with
'world'?
A. SELECT SCHEMA_NAME AS `Database` FROM INFORMATION_SCHEMA.SCHEMATA
WHERE SCHEMA_NAME LIKE 'world%'
B. SELECT SCHEMA_NAME AS `Database` FROM SCHEMATA_INFORMATION.SCHEMATA
WHERE SCHEMA_NAME LIKE 'world%'
C. SELECT NAME AS `Database` FROM INFORMATION_SCHEMA.DATABASE WHERE NAME
LIKE 'world%'
D. SELECT NAME AS `Database` FROM SCHEMATA_INFORMATION.DATABASE WHERE
NAME LIKE 'world%'
Answer: A

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NO.9 Which of the following are a valid identifier for the user table in the mysql database.?
A. mysql.user
B. `mysql.user`
C. `mysql`.`user`
D. mysql.`user`
Answer: A,C,D

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NO.10 Which of the following are true in relation to character set and collation relationships in MySQL?
A. A collation may belong to only one character set.
B. A collation may belong to many character sets.
C. A character set may have only one collation.
D. A character set may have many collations.
Answer: A,D

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Exam Name: MYSQL (MySQL 5.0 Database Administrator Certified Professional Exam, Part II)
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Total Q&A: 140 Questions and Answers
Last Update: 2013-11-02

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NO.1 Which of the following statements are true of how access control is based?
A. It is based off of an access control table in the mysql database.
B. It is based off of grant tables in the mysql database.
C. It is based off of an access control list stored in the data directory.
D. It is based off of an access control list stored inside the .frm files of each table.
Answer: B

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NO.2 Which of the following best describes why InnoDB tables should always have primary keys and
why they should be short?
A. Because InnoDB uses primary keys to locate tables, and shorter keys make quicker lookups.
B. Because InnoDB uses primary keys to locate table rows, and shorter keys make quicker lookups.
C. Because InnoDB stores pointers in a log to all the primary keys and shorter keys make this log smaller.
Answer: B

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NO.3 Consider the following GRANT statement:
GRANT USAGE ON *.* TO 'kofi'@'localhost' IDENTIFIED BY 'password'
What is the implications of executing that statement?
A. Kofi can access all database objects.
B. Kofi can access all his tables.
C. Kofi can display server system and status variables.
D. Kofi can grant privileges to others.
E. Kofi can access all database objects belonging to localhost.
Answer: C

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NO.4 When working with stored routines, which of the following are true in regards to the effect on the
amount of data exchanged between client and server?
A. They may increase the amount of data exchanged.
B. They can help reduce the amount of data exchanged.
C. They have no effect on the amount of data exchanged.
Answer: B

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NO.5 Consider the following query:
GRANT ALL ON world.* TO 'web'@'hostname'
What privileges would this give this user?
A. All privileges including GRANT.
B. All privileges except GRANT.
C. SELECT, INSERT, UPDATE and DELETE
D. ALL can not be used when granting privileges.
Answer: B

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NO.6 Assuming that the account 'joe'@'%' does not already exist on the server, executing the statement
mysql> CREATE USER 'joe'@'%' IDENTIFIED BY 'sakila'
will have the following consequences:
A. The account 'joe'@'%' is created on the server. However, clients cannot connect using this account
until further privileges have been assigned to the account.
B. The account 'joe'@'%' is created on the server. Clients may connect to the server using this account,
but will not be able to access any databases, tables or stored routines
C. The account 'joe'@'%' is created on the server. Clients may connect to the server using this account
and execute stored routines, but will not be able to access any databases or tables
D. Nothing; there is no such command as CREATE USER
Answer: B

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NO.7 Which of the following best describes how the relay log works?
A. It records the times when the slave connects to the master.
B. When a slave receives a change from the master, it is recorded in the relay log first and
processed later.
C. When a slave receives a change from the master, it is processed first and then recorded in the relay
log.
Answer: B

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NO.8 How can the SHOW PROCESSLIST command be helpful when optimizing queries?
A. It shows if a query is using an index or not.
B. It shows how the server processes a query.
C. If checked periodically, it can reveal queries that cause other queries to hang.
D. It shows the percentage of processing power that each query is using on a server.
Answer: C

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NO.9 Which of the following best describes what the master.info file contains and how it is used?
A. It contains the values from the CHANGE MASTER statement.
B. When the slave restarts it looks for which master to use from this file.
C. It contains information about the master server, its slaves and its configuration.
D. It is used by an administrator to determine what slaves connect to the master, and other information
about the master server.
Answer: D

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NO.10 Which of the following statements are required to create a key cache of 4 MB, assign the MyISAM table
world. City to it and preload the index.?
A. mysql> SET GLOBAL city_cache.key_buffer_size = 4194304;mysql> CACHE INDEX world.City IN
city_cache;mysql> LOAD INDEX INTO CACHE world.City;
B. mysql> ALTER TABLE world.city KEY_CACHE = 4194304;
C. mysql> CREATE CACHE FOR world.City SIZE = 4194304;
D. It is not possible to create a key cache for a specific MyISAM table, only the global key cache can be
used.
Answer: A

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NO.11 The stored function year_to_date is created by the 'root'@'localhost' account as follows:
CREATE FUNCTION year_to_date ()
RETURNS DECIMAL(10,2)
SQL SECURITY DEFINER
BEGIN ...
END;
Within the routine body, a number of calculations are made on data in the financials table and the
calculated value is returned. The only account which can access the financials table is 'root'@'localhost'.
If a client connects with the account 'joe'@'localhost' and calls the year_to_date function, what will
happen?
A. The function will always execute as if it was 'root'@'localhost' that invoked it since SQL
SECURITY
DEFINER has been specified.
B. The function will not execute, as 'joe'@'localhost' does not have access to the financials table
C. The function will not execute as SQL SECURITY DEFINER has been specified. It would execute if
instead SQL SECURITY INVOKER had been specified
D. If the account 'joe'@'localhost' has the EXECUTE privilege on year_to_date, the function will complete
successfully
Answer: D

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NO.12 Which of the following statements about the slow query log is true?
A. The slow query log will always contain just slow queries.
B. The slow query log may not always contain just slow queries.
C. The slow query log always logs more than just slow queries.
Answer: B

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NO.13 How can stored routines be used to check for constraints or legality of incoming data?
A. They can make use of the VALIDATE DEFINER setting.
B. They can not be used to check for constraints or legality of data.
C. They can check and only perform an action if the incoming values match a specified value.
Answer: C

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NO.14 For which of the following objects can privileges be specified?
A. Host
B. Global
C. Database
D. Table
E. Column
F. Row
Answer: C

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NO.15 With replication, what on the master is used to send commands to the slave?
A. The relay log.
B. The binary log.
C. The SQL Thread.
Answer: B

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NO.16 What are reasons to prefer using GRANT and REVOKE statements over editing the privilege tables
directly?
A. Using GRANT and REVOKE allows the server to figure out the right tables and do all the appropriate
work
B. All grant tables in memory are immediately updated on GRANT and REVOKE
C. Making changes directly to the grant tables, one must remember to execute flush privileges to make
the changes take effect
D. GRANT and REVOKE statements allow you to do more fine-grained tuning of user privileges than
does editing the grant tables directly.
E. None of the above
Answer: B

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NO.17 You have been granted SELECT, INSERT and DELETE privileges on the table city in the world
database.
You log in, and exercise all your privileges without any problems.
While you are still connected and doing work, the administrator removes your DELETE privileges and
informs you by mail that you can no longer delete from table city.
Being skeptical, you decided to test your privileges and realize that you still have them all. What is are the
most likely causes of this?
A. The administrator forgot to revoke your UPDATE privilege
B. The administrator forgot to revoke your SELECT privilege
C. The administrator removed the DELETE privilege by performing an UPDATE directly on the
mysql.table_priv table
D. The administrator did not execute FLUSH PRIVILEGES
Answer: D

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NO.18 Privileges for using stored routines can be specified at the following levels:
A. Server-wide
B. Per database
C. Per routine
D. The ability to use stored procedures is not governed by the privilege system.
Answer: A,B,C

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NO.19 Consider the following:
mysql> EXPLAIN SELECT Name FROM Country WHERE Code = 'CAN'\G
*************************** 1. row ***************************
id: 1
select_type: SIMPLE
table: Country
type: const
possible_keys: PRIMARY
key: PRIMARY
key_len: 3
ref: const
rows: 1
Extra:
Which of the following best describes the meaning of the value of the type column?
A. The table has exactly one row.
B. Several rows may be read from the table.
C. Only one row of all its rows need to be read.
Answer: C

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NO.20 Given the following MyISAM table structure:
mysql> desc city;
+-------------+----------+------+-----+---------+----------------
+
| Field | Type | Null | Key | Default | Extra
|
+-------------+----------+------+-----+---------+----------------
+
| ID | int(11) | | PRI | NULL | auto_increment
|
| Name | char(35) | | | |
|
| CountryCode | char(3) | | | |
|
| District | char(20) | | | | |
| Population | int(11) | | MUL | 0 | |
+-------------+----------+------+-----+---------+----------------+
and the following SQL statement:
SELECT Population
FROM city
WHERE Population = 10000
ORDER BY Population
LIMIT 5;
Which of the following statements best describes how MySQL optimizer executes the query?
A. The optimizer uses the primary key column ID to read the index values, then uses the index on
Population to filter the results. The optimizer will always choose to use a unique index first, then use a
secondary index if available.
B. The optimizer uses the index on the Population column to search and filter the WHERE clause.
A temporary table is used to perform a filesort on the results, and then only 5 records are returned to the
client.
C. The optimizer uses the index on the Population column to search, filter and sort the Population column,
then returns 5 records to the client. The optimizer does not need to read the data rows, and can return
values from the index only, because the index contains just integer values that form a leftmost prefix for
the key.
D. The optimizer uses the index on the Population column to search, filter and sort the Population column,
and returns 5 records to the client. The optimizer does not need to read the data rows, and can return
values from the index only because only those columns where specified in the
SELECT statement.
E. The optimizer will never read data from disk, since MySQL caches both data and index in the key
buffer.
Answer: D

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Exam Code: C_BOCR_08
Exam Name: SAP (SAP Certified Application Associate – Crystal Reports 2008)
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Total Q&A: 292 Questions and Answers
Last Update: 2013-11-02

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NO.1 Which method can you use to insert field objects into a Crystal report?
A. Select the Field option from the Insert menu.
B. Right-click the area where you want the field object to appear, then select Insert Field Object from the
Context menu.
C. Click the field name, drag it to the desired position and release the mouse button to insert.
D. Click the Field button on the Formatting toolbar.
Answer: C

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NO.2 You design a Crystal summary report that is grouped by Region then by Customer Name. The Details
section is hidden. The report includes a bar chart that displays total orders by Customer Name for each
Region group. Which procedure will display the chart beside the sections that show Customer Name and
Total Sales?
A. Place the chart in the Group Header #1 section and format the section to Underlay Following Sections.
B. Place the chart in the Details section and format the section to suppress if duplicated.
C. Place the chart in the Group Footer #2 section and format the section to Underlay Following Sections.
D. Place the chart in the Group Footer #2 section and format the section to suppress if duplicated.
Answer: A

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NO.3 You need a report that shows all customers and allows the report reader to view either a report listing all
days in the month to date or to view only the customers with daily sales greater than $5000. You decide to
use report alerts to accomplish this. Which formula properly sets the alert condition.?
A. Sum ({Orders.Order Amount}, {Orders.Order Date}, "daily") > 5000
B. Sum ({Orders.Order Date}, {Orders.Order Amount}, "daily") > 5000}
C. IF Sum ({Orders.Order Amount}, {Orders.Order Date}, "daily") > 5000 THEN crCondition = "Enabled"
D. IF Sum ({Orders.Order Amount}, {Orders.Order Date}, "daily") > 5000 THEN AlertMessage =
"Enabled"
Answer: A

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NO.4 You are creating a Crystal report to show just the Top N countries in an international sales report based
on total sales for the previous quarter. The value of N is dynamic.
Which method must you use to achieve the required result?
A. Using the Group Select Expert, create a parameter to set the value of N. Add a conditional formula to
view just the Top N countries.
B. After creating a parameter to set the value of N, reference that parameter within the Group Sort Expert.
Refresh the report setting the value of N in the parameter to show just the Top N countries.
C. Using the Group Sort Expert, create a parameter to set the value of N. Refresh the report setting the
value of N in the parameter to show just the Top N countries.
D. After creating a parameter to set the value of N, refresh the report to view just those countries with a
grand total that is greater than N.
Answer: B

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NO.5 You create a new Crystal report and want to add a Top N sort, but the Group Sort Expert is inactive.
How can you activate the Group Sort Expert?
A. Insert a group name field.
B. Insert a summary field.
C. Insert a running total field.
D. Insert a formula field.
Answer: B

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NO.6 In Crystal Reports you select multiple report objects at the same time. Which two menu options become
available when you right-click one of the selected objects? (Choose two.)
A. Move
B. Insert
C. Delete
D. Copy
E. Cut
Answer: D,E

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NO.7 What two configuration options are valid for long Lists of Values (LOV) in Crystal Reports 2008?
(Choose two.)
A. UI Batch Size
B. Database Timeout
C. Maximum LOV Size
D. Maximum Rowset Records
Answer: A,C

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NO.8 Which formula uses the correct syntax to assign a variable a value in Crystal syntax?
A. Numbervar x; x = 5;
B. Dim x as Number x = 5
C. Dim x as Number x := 5
D. Numbervar x; x := 5;
Answer: D

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NO.9 After you select a BusinessObjects Universe to use as the data source for a Crystal report, you create
a query using the BusinessObjects Query Panel. What must you do to access the underlying data
source?
A. Create a local cache of the data source.
B. Create a connection to the data source.
C. Create a local ODBC resource for the data source.
D. Log in to BusinessObjects Enterprise.
Answer: D

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NO.10 You want to see a list of formulas containing references to a specific field. Which method can you use?
A. Browse Field
B. Repository Explorer
C. Formula Field Search
D. Global Formula Search
Answer: D

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NO.11 Which special field can you use to display the date a report was last changed?
A. Modification Date
B. Modification LastDate
C. Modification LastUpdate
D. Modification Time
Answer: A

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NO.12 You must create a static array in a Crystal report to be used for numeric calculations in other formulas.
How can you do this?
A. Global NumberVar Array newArray := Array (1, 2, 3, 4, 5);
B. Global NumberVar Array newArray := MakeArray (1, 2, 3, 4, 5);
C. Global NumberVar Array newArray := CreateArray (1, 2, 3, 4, 5);
D. Global NumberVar Array newArray := DefineArray (1, 2, 3, 4, 5);
Answer: B

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NO.13 When should you use parameters?
A. When creating conditional Top N reports.
B. When identifying the data source location.
C. When identifying trends in data.
D. When creating dynamic groups.
Answer: D

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NO.14 You want to use the Workbench feature to manage multiple reports and publish them to
BusinessObjects Enterprise as object packages. Your manager is concerned that any Crystal user could
access and make changes to the reports located on the Workbench. How can you address your
manager's concerns?
A. Encrypt object packages.
B. Password protect object packages.
C. Assign appropriate permissions to object packages that are published to BusinessObjects Enterprise.
D. Track changes on object packages using the Dependency Checker.
Answer: C

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NO.15 Which two formulas can you use to determine whether the content of a string is a number? (Choose
two.)
A. IsNumber({Orders.Customer ID})
B. NumberText({Orders.Customer ID})
C. IsNumeric({Orders.Customer ID})
D. NumericText({Orders.Customer ID})
Answer: C,D

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NO.16 Which two statements describe how optional prompts behave in Crystal Reports 2008? (Choose two.)
A. If no value is entered in the prompt, all values are returned.
B. If no value is entered in the prompt, no values are returned.
C. If the parent prompt is optional, the child prompt must be optional.
D. If the child prompt is optional, the parent prompt must be optional.
Answer: A,C

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NO.17 You copy a report from BusinessObjects Enterprise and modify the report. Which two methods can you
use to save changes back to BusinessObjects Enterprise? (Choose two.)
A. Save the report using the Report Explorer.
B. From the Main menu, select Save and choose Enterprise.
C. From the Main menu, select Save and choose Web Folders.
D. Save the report using the Repository Explorer.
Answer: B,D

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NO.18 What is the reason you cannot insert a Group layout chart in the Page Header section?
A. You do not have access to the database.
B. The Page Header section is suppressed.
C. A Group layout chart cannot be placed in the Page Header section.
D. You have not saved the report with data.
Answer: C

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NO.19 Which two methods can you use to change the appearance of an object that you add to a Crystal report?
(Choose two.)
A. Hold down CTRL + Spacebar and click on the object.
B. Right-click the object and use the Format Editor.
C. Select the object and use the Formatting toolbar.
D. Drag-and-drop the object to the Formatting toolbar.
Answer: B,C

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NO.20 Which three lines of code will generate an error? (Choose three.)
A. Local Number x := 1;
B. Local NumberVal x := 1;
C. Local NumberVar x := 1;
D. Local NumberValue x := 1;
Answer: A,B,D

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Exam Code: C_TERP10_60
Exam Name: SAP (SAP Certified Business Associate with SAP ERP 6.0)
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Total Q&A: 100 Questions and Answers
Last Update: 2013-11-02

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NO.1 A purchasing group (choose all that apply):
A. Is assigned to a purchasing organization
B. Represent a individual or group of buyers
C. Are responsible for certain purchasing activities
D. Are assigned in the material master data
Answer: B,C,D

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NO.2 The information integration component of NetWeaver include which of thefollowing (pick one):
A. SAP EP
B. SAP BI
C. SAP XI
D. Microsoft.Net
E. SAP PLM
Answer: B

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NO.3 Which of the following are available in LIS? (Choose all that apply)
A. SIS
B. PURCHIS
C. TIS
D. PMIS
E. INVCO
Answer: A,B,C,D,E

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NO.4 A GR is used for goods received from which of the following scenarios:
(Chooseall that apply)
A. External procurement from a vendor
B. Stock transfer
C. Transfer posting
D. From a production order
Answer: A,D

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NO.5 Which of the following describe data and transactions in the SAP system?
(Choose all that apply)
A. A document is created for each transaction carried out in the system
B. Transaction codes determine the relevant master data
C. Master data ensure the redundancy of data in the system
D. Applicable organizational elements must be assigned for each transaction
Answer: A,D

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NO.6 In material planning, the MRP views and the Warehouse Management views mustbe
created.(True/False)
A. True
B. False
Answer: B

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NO.7 Which of the following are Account Assignment categories for consumablematerials?
(Chooseall that apply)
A. COGS
B. Cost center
C. Project
D. Profit Center
E. Asset
F. Sales order
Answer: B,C,D,E,F

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NO.8 Goods receipt into stock in quality inspection can be preplanned in which of thefollowing. (Choose all
that apply)
A. In the Material master
B. On the GR
C. On the PO
D. On the Vendor Info record
Answer: A,C

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NO.9 The subareas of People Integration in NetWeaver include (choose all that apply):
A. Integration broker
B. Collaboration
C. Portal infrastructure
D. Multi-channel access
Answer: B,C,D

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NO.10 What of the following determines the views available when creating a material master? (Choose the
correct answer)
A. Info type
B. Item category
C. Material type
D. Movement type
Answer: C

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NO.11 Which of the following are item categories for a BOM. (Choose all that apply)
A. Stock item
B. Class item
C. Variable-size item
D. Inventory item
Answer: A,B,C

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NO.12 The basis functions in SAP are provided by (choose the correct answer):
A. SAP XI
B. SAP EP
C. SAP Web AS
D. SAP BI
Answer: C

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NO.13 MySAP Business Suite includes.?(choose all that apply):
A. MySAP ERP
B. MySCM
C. MyCRM
D. Netweaver
E. MySAP SRM
Answer: A,B,C,D,E

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NO.14 Material master records must be maintained for consumable materials.(True/False)
A. True
B. False
Answer: B

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NO.15 Enterprise Services Architecture (ESA) enables business innovation by (chooseall that apply):
A. Leveraging existing IT assets
B. Reducing total cost of ownership
C. Increasing time to implementation
D. Maximizing agility
Answer: A,B,D

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