Avaya 3304 authentication certificate is the dream IT certificate of many people. Avaya certification 3304 exam is a examination to test the examinees' IT professional knowledge and experience, which need to master abundant IT knowledge and experience to pass. In order to grasp so much knowledge, generally, it need to spend a lot of time and energy to review many books. IT-Tests.com is a website which can help you save time and energy to rapidly and efficiently master the Avaya certification 3304 exam related knowledge. If you are interested in IT-Tests, you can first free download part of IT-Tests's Avaya certification 3304 exam exercises and answers on the Internet as a try.
According to the research of the past exams and answers, IT-Tests.com provide you the latest Avaya 3304 exercises and answers, which have have a very close similarity with real exam. IT-Tests.com can promise that you can 100% pass your first time to attend Avaya certification 3304 exam.
If you are sure that you want to pass Avaya certification 3304 exam, then your selecting to purchase the training materials of IT-Tests.com is very cost-effective. Because this is a small investment in exchange for a great harvest. Using IT-Tests's test questions and exercises can ensure you pass Avaya certification 3304 exam. IT-Tests.com is a website which have very high reputation and specifically provide simulation questions, practice questions and answers for IT professionals to participate in the Avaya certification 3304 exam.
Exam Code: 3304
Exam Name: Avaya (Avaya Call Center Elite Implementation and Maintenance Exam )
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 69 Questions and Answers
Last Update: 2013-10-11
IT-Tests.com is a website which always provide you the latest and most accurate information about Avaya certification 3304 exam. In order to allow you to safely choose us, you can free download part of the exam practice questions and answers on IT-Tests.com website as a free try. IT-Tests.com can ensure you 100% pass Avaya certification 3304 exam.
How far the distance between words and deeds? It depends to every person. If a person is strong-willed, it is close at hand. I think you should be such a person. Since to choose to participate in the Avaya 3304 certification exam, of course, it is necessary to have to go through. This is also the performance that you are strong-willed. IT-Tests.com Avaya 3304 exam training materials is the best choice to help you pass the exam. The training materials of IT-Tests.com website have a unique good quality on the internet. If you want to pass the Avaya 3304 exam, you'd better to buy IT-Tests.com's exam training materials quickly.
Do you want to pass the Avaya 3304 exam better and faster? Then please select the IT-Tests.com. It can help you achieve your dreams. IT-Tests.com is a website that provide accurate exam materials for people who want to participate in the IT certification. IT-Tests.com can help a lot of IT professionals to enhance their career blueprint. Our strength will make you incredible. You can try a part of the questions and answers about Avaya 3304 exam to test our reliability.
In order to help you more IT-Tests.com the Avaya 3304 exam eliminate tension of the candidates on the Internet. 3304 study materials including the official Avaya 3304 certification training courses, Avaya 3304 self-paced training guide, 3304 exam IT-Tests.com and practice, 3304 online exam 3304 study guide. 3304 simulation training package designed by IT-Tests.com can help you effortlessly pass the exam. Do not spend too much time and money, as long as you have IT-Tests.com learning materials you will easily pass the exam.
3304 (Avaya Call Center Elite Implementation and Maintenance Exam ) Free Demo Download: http://www.it-tests.com/3304.html
NO.1 A call center operations manager wants agents to manually enter a code to identify the reason for being
in auxiliary (AUX) work status.
Which feature must be activated on the system-parameters custom-options to allow this?
A. Call Work Codes
B. Authorization Codes
C. Reason Codes
D. AUX State Codes
Answer: C
Avaya 3304 3304 3304 exam 3304 test 3304 test questions
NO.2 What provides built-in real and historical reporting capabilities for the call center, including reports for
Splits/Skill, Agents, Vector Directory Numbers (VDNs) and trunk groups?
A. VvStats
B. Service level maximize (SLM)
C. Basic Call management System (BCMS)
D. Automated Number Identification (ANI)
Answer: C
Avaya 3304 3304 certification training 3304 exam prep 3304 exam dumps
NO.3 Which three monitor commands are available with Basic Call Management System (BCMS)? (Choose
three)
A. Monitor bcms agent
B. Monitor bcms skill
C. Monitor bcms split
D. Monitor bcms system
E. Monitor bcms vector
Answer: B,C,D
Avaya 3304 certification 3304
NO.4 A supervisor would like to have their agents automatically log out at a specific time.
Which administration form is used to configure this functionality?
A. Hunt Group Form
B. Agent LoginID Form
C. Feature-Related System-Parameters Form
D. Station Form
Answer: B
Avaya answers real questions 3304 exam dumps 3304 3304 3304 exam prep
NO.5 What are three added features when you upgrade form Basic Avaya Call Center to Avaya Call Center
Elite.? (Choose three.)
A. Service Level Maximize
B. Advocate
C. Hunt Group
D. Call Management System (CMS)
E. Agent Selection (EAS)
Answer: A,B,E
Avaya 3304 dumps 3304 test 3304 3304
NO.6 While configuring the Service Observing feature, which three forms should be configured and/or
verified?
A. System Parameters
B. Class of Service
C. Feature-Related System Parameters
D. Class of restriction
E. Station
Answer: C,D,E
Avaya 3304 exam prep 3304 exam dumps 3304 answers real questions 3304 exam prep
NO.7 Which three statements about circular hunt groups are true? (Choose three) A. The next call to the hunt
group is offered to the next station in the members list in a round robin fashion, starting with the first
administered station.
B. The call distribution is dependent of how long stations have been idle.
C. The call distribution is independent of how long stations have been idle.
D. The next tall to the hunt group will be routed to the next agent (station) if the previous agent did not
answer the last call.
E. The next call to the hunt-group will be routed to the same agent (station) if that agent did not answer
the last call.
Answer: A,C,D
Avaya exam dumps 3304 exam dumps 3304 exam dumps 3304
NO.8 A supervisor wants to endure that a specified group of agents logout at a specified time during the work
week.
How can this be accomplished?
A. with After Call Work (ACW) Agent Considered Idle
B. with Forced Agent Logout Time
C. with Interruptible Aux Notification Timer (sec)
D. with Maximum Time Agent in ACW before logout (sec)
Answer: B
Avaya exam simulations 3304 3304 3304 exam prep
NO.9 Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
A. It enablesrouting of calls to the agent that is most idle.
B. It dynamically matches a customer to an optimal agent.
C. It provides conditional routing of calls to agent queues.
D. It allows for dynamic reporting of call center activities in custom methods.
E. It uses advanced algorithms to efficiently route calls to agents.
Answer: B,E
Avaya test 3304 3304 3304
NO.10 A customer has Business Advocate (BA) features turned on.
Which technique can be used to protect the predetermined level of service to a valued skill, II volumes or
agent staffing levels change abruptly?
A. queue priority levels
B. reserve agents
C. skill preference levels
D. percent allocation
Answer: D
Avaya 3304 3304 questions 3304 test 3304 3304
IT-Tests.com offer the latest MB2-866 Questions & Answers and high-quality 000-593 PDF Practice Test. Our 000-318 VCE testing engine and HP0-Y46 study guide can help you pass the real exam. High-quality Real Exam Questions can 100% guarantee you pass the exam faster and easier. Pass the exam to obtain certification is so simple.
Article Link: http://www.it-tests.com/3304.html
没有评论:
发表评论